TurboTax: Turbo Tax POOR POOR POOR, I guess I'll now pay...

A TurboTax customer review by GetHuman user ~Disappointed in TurboTax 90 mi from November 27th, 2017

Background on ~Disappointed in TurboTax 90 mi's case

GetHuman: ~Disappointed in TurboTax 90 mi - can you tell our other TurboTax customers when your case took place?
~Disappointed in TurboTax 90 mi: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to TurboTax, and if so, how?
~Disappointed in TurboTax 90 mi: I used the 800-446-8848 number I found for on the GetHuman TurboTax customer phone number page I was on: TurboTax Customer Service Phone Number
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed in TurboTax 90 mi a list of common TurboTax problems)
~Disappointed in TurboTax 90 mi: "Technical support" was why I was trying to call.

~Disappointed in TurboTax 90 mi's review of TurboTax customer service

GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed in TurboTax 90 mi: Turbo Tax POOR POOR POOR, I guess I'll now pay penalties to State for late filing.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Disappointed in TurboTax 90 mi: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed in TurboTax 90 mi: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Disappointed in TurboTax 90 mi: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Disappointed in TurboTax 90 mi: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed in TurboTax 90 mi taken from his TurboTax customer service problem that occurred on November 22nd, 2017.

TurboTax

2.69 of 5 stars | 472 reviews

~Disappointed in TurboTax 90 mi's TurboTax Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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