TurboTax: Great service
A TurboTax customer review by GetHuman user ~cubbie bear from November 27th, 2017
Background on ~cubbie bear's case
GetHuman: ~cubbie bear - can you tell our other TurboTax customers when your case took place?
~cubbie bear: Sure. It was late at night, on November 22nd.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~cubbie bear a list of common TurboTax problems)
~cubbie bear: "Refund" was why I was trying to call.
~cubbie bear's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cubbie bear: Great service
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~cubbie bear: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cubbie bear: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~cubbie bear: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~cubbie bear: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cubbie bear taken from his TurboTax customer service problem that occurred on November 22nd, 2017.