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Turkish Airlines: WAITED INTERMINABLY ON HOLD*LIED TO, THEN HUNG UP ON

A Turkish Airlines customer review by GetHuman user ~THE GIRL FROM IPANEMA from November 26th, 2017

Background on ~THE GIRL FROM IPANEMA's case

GetHuman: ~THE GIRL FROM IPANEMA - can you tell our other Turkish Airlines customers when your case took place?

~THE GIRL FROM IPANEMA: Yeah. It was afternoon, on November 21st.

GetHuman: Did you reach out to Turkish Airlines, and if so, how?

~THE GIRL FROM IPANEMA: I used the 800-874-8875 number I found for on the GetHuman Turkish Airlines customer phone number page I was on: Turkish Airlines Customer Service Phone Number

GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?

(Shows ~THE GIRL FROM IPANEMA a list of common Turkish Airlines problems)

~THE GIRL FROM IPANEMA: "Cancel flight" was why I was trying to call.

~THE GIRL FROM IPANEMA's review of Turkish Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

~THE GIRL FROM IPANEMA: WAITED INTERMINABLY ON HOLD*LIED TO, THEN HUNG UP ON

GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?

~THE GIRL FROM IPANEMA: I'd give them a two out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

~THE GIRL FROM IPANEMA: I'd give them a five out of five on communication.

GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?

~THE GIRL FROM IPANEMA: For that I would say two out of five.

GetHuman: And finally- any advice for other Turkish Airlines customers?

~THE GIRL FROM IPANEMA: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from ~THE GIRL FROM IPANEMA taken from his Turkish Airlines customer service problem that occurred on November 21st, 2017.

Turkish Airlines

3.00 of 5 stars | 92 reviews

Turkish Airlines Reviews Turkish Airlines's Phone Number All Turkish Airlines contact info

~THE GIRL FROM IPANEMA's Turkish Airlines Review

Difficulty of finding help

2 out of 5 stars

Quality of communication

5 out of 5 stars

Timeliness and professionalism

2 out of 5 stars

Overall customer service rating

3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Turkish Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Turkish Airlines in any way.

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