Ulta Beauty: They double charged my card, when I reported it...

A Ulta Beauty customer review by GetHuman user GetHuman-400655 from November 23rd, 2017

Background on GetHuman-400655's case

GetHuman: GetHuman-400655 - can you tell our other Ulta Beauty customers when your case took place?
GetHuman-400655: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman-400655: I used the 866-983-8582 number I found for on the GetHuman Ulta Beauty customer phone number page I was on: Ulta Beauty Customer Service Phone Number
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400655 a list of common Ulta Beauty problems)
GetHuman-400655: "Complaint" was why I was trying to call.

GetHuman-400655's review of Ulta Beauty customer service

GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400655: They double charged my card, when I reported it they said they couldn't do anything about getting it fixed with my bank but swore the second charge wouldn't go through. Just saw that it did. On hold again with them for ** min so far. Do NOT trust this company.
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
GetHuman-400655: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400655: I'd give them a three out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
GetHuman-400655: For that I would say two out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
GetHuman-400655: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400655 taken from his Ulta Beauty customer service problem that occurred on November 20th, 2017.

Ulta Beauty

2.00 of 5 stars | 59 reviews

GetHuman-400655's Ulta Beauty Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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