UMB Bank: outstanding

A UMB Bank customer review by GetHuman user ~paul from November 27th, 2017

Background on ~paul's case

GetHuman: ~paul - can you tell our other UMB Bank customers when your case took place?
~paul: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to UMB Bank, and if so, how?
~paul: I used the 800-821-5184 number I found for on the GetHuman UMB Bank customer phone number page I was on: UMB Bank Customer Service Phone Number
GetHuman: And which of these common UMB Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~paul a list of common UMB Bank problems)
~paul: "Setup an account" was why I was trying to call.

~paul's review of UMB Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's UMB Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paul: outstanding
GetHuman: Let's quantify your experience contacting UMB Bank. On a scale of 1 to 5, how easy is it go get help on a UMB Bank problem?
~paul: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paul: I'd give them a five out of five on communication.
GetHuman: And what about UMB Bank's ability to quickly and effectively address your problem?
~paul: For that I would say five out of five.
GetHuman: And finally- any advice for other UMB Bank customers?
~paul: Call them early in the day or late. Don't forget any personal or account information you might need for UMB Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paul taken from his UMB Bank customer service problem that occurred on November 20th, 2017.

UMB Bank

5.00 of 5 stars | 7 reviews

~paul's UMB Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UMB Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UMB Bank in any way.

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