US Airways Customer Reviews

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US Airways Ratings Summary

SUPPORT QUALITY
3.7
OUT OF 5
COMMUNICATION
3.9
OUT OF 5
RESPONSIVENESS
10.6
MINUTES - AVERAGE
OVERALL RATING
3.9
OUT OF 5


See how US Airways has done over time on our US Airways ratings page.
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Recent US Airways Reviews 1 - 15 of 85

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 by Anonymous - from 8 days ago

The number did help me to bypass the automated system, then I sat on hold for 10 minutes before giving up, calling back and answering the pr Read full review ›
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 by Anonymous - from 1 mo ago

I changed my ticket over the phone. They told me one date and then changed it to the wrong date (which they sent me via email). Read full review ›
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 by Anonymous - from 1 mo ago

The customer service rep was wonderful...but the issue I was calling to inquire about (lost baggage claim) is VERY disappointing. Not resol Read full review ›
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 by Anonymous - from 1 mo ago

Tried to forward them a fraudulent email I'd received - spammers have hacked into their system - and they don't accept attachments. Also th Read full review ›
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 by Anonymous - from 2 mos ago

So far so good, complete results may take some time. Read full review ›
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 by Anonymous - from 2 mos ago

Yay! Great service, I had to call twice today and both times they were helpful, spoke english. Great Job US AIR! Read full review ›
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 by glog2005 - from 3 mos ago

Quick! Read full review ›
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 by scottst - from 5 mos ago

NOT human. Automated phone not as bad as United's, but lame anyway. After 5 minutes of that system's failure I did get an agent. Read full review ›
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 by Anonymous - from 6 mos ago

I was surprised -- this worked great! Read full review ›
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 by chuck - from 6 mos ago

never fly again Read full review ›
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 by Fritz - from 6 mos ago

US Airways has singlehandedly managed to completely ruin my wifes trip to Italy. They canceled her flight from Philidelphia to Venice becaus Read full review ›
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 by Anonymous - from 7 mos ago

Complement: This message is to compliment USAirways due to my experiences over the years in my travels. I have always found USAirways to Read full review ›
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 by Anonymous - from 8 mos ago

Pissed! Read full review ›
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 by Anonymous - from 8 mos ago

good help Read full review ›
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 by Anonymous - from 8 mos ago

Was great. Read full review ›
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