US Airways: This toll free number doesn't work if your call...
A US Airways customer review by GetHuman user ~Frequent Flyer from November 23rd, 2017
Background on ~Frequent Flyer's case
GetHuman: ~Frequent Flyer - can you tell our other US Airways customers when your case took place?
~Frequent Flyer: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Frequent Flyer a list of common US Airways problems)
~Frequent Flyer: "Change flight" was why I was trying to call.
~Frequent Flyer's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frequent Flyer: This toll free number doesn't work if your calling from Alaska. As I recall we because a state over ** years ago. In addition we have several flights in and out of Alaska on a daily basis.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Frequent Flyer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frequent Flyer: I'd give them a four out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Frequent Flyer: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Frequent Flyer: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frequent Flyer taken from his US Airways customer service problem that occurred on November 17th, 2017.