US Airways: recieved no helpful information.
A US Airways customer review by GetHuman user ~Larry Kiernan from November 24th, 2017
Background on ~Larry Kiernan's case
GetHuman: ~Larry Kiernan - can you tell our other US Airways customers when your case took place?
~Larry Kiernan: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry Kiernan a list of common US Airways problems)
~Larry Kiernan: "Flight delayed" was why I was trying to call.
~Larry Kiernan's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry Kiernan: recieved no helpful information.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Larry Kiernan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry Kiernan: I'd give them a one out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Larry Kiernan: For that I would say three out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Larry Kiernan: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry Kiernan taken from his US Airways customer service problem that occurred on November 19th, 2017.