US Airways: how long does this airline expect to be in busi...
A US Airways customer review by GetHuman user ~waiting vain from November 26th, 2017
Background on ~waiting vain's case
GetHuman: ~waiting vain - can you tell our other US Airways customers when your case took place?
~waiting vain: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~waiting vain a list of common US Airways problems)
~waiting vain: "Make a booking" was why I was trying to call.
~waiting vain's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~waiting vain: how long does this airline expect to be in business as they ignore customer calls???
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~waiting vain: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~waiting vain: I'd give them a five out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~waiting vain: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways customers?
~waiting vain: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~waiting vain taken from his US Airways customer service problem that occurred on November 20th, 2017.