USAA Investment Management: could not break out of the automated system

A USAA Investment Management customer review by GetHuman user GetHuman-438324 from November 26th, 2017

Background on GetHuman-438324's case

GetHuman: GetHuman-438324 - can you tell our other USAA Investment Management customers when your case took place?
GetHuman-438324: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to USAA Investment Management, and if so, how?
GetHuman-438324: I used the 800-531-8448 number I found for on the GetHuman USAA Investment Management customer phone number page I was on: USAA Investment Management Customer Service Phone Number
GetHuman: And which of these common USAA Investment Management customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-438324 a list of common USAA Investment Management problems)
GetHuman-438324: "None of those really matches why I wanted to call USAA Investment Management that day." was why I was trying to call.

GetHuman-438324's review of USAA Investment Management customer service

GetHuman: So how would you sum up your experience for GetHuman's USAA Investment Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-438324: could not break out of the automated system
GetHuman: Let's quantify your experience contacting USAA Investment Management. On a scale of 1 to 5, how easy is it go get help on a USAA Investment Management problem?
GetHuman-438324: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-438324: I'd give them a one out of five on communication.
GetHuman: And what about USAA Investment Management's ability to quickly and effectively address your problem?
GetHuman-438324: For that I would say four out of five.
GetHuman: And finally- any advice for other USAA Investment Management customers?
GetHuman-438324: Call them early in the day or late. Don't forget any personal or account information you might need for USAA Investment Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-438324 taken from his USAA Investment Management customer service problem that occurred on November 23rd, 2017.

USAA Investment Management

1.00 of 5 stars | 3 reviews

GetHuman-438324's USAA Investment Management Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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