USAA Customer Reviews

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USAA Ratings Summary

SUPPORT QUALITY
3.3
OUT OF 5
COMMUNICATION
3.3
OUT OF 5
RESPONSIVENESS
9.4
MINUTES - AVERAGE
OVERALL RATING
3.6
OUT OF 5


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Recent USAA Reviews 1 - 15 of 97

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 by Gern Blanston - from 22 days ago

USAA has sold out or something because they've gone down the tubes customer service wise. This is not your father's USAA Read full review ›
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 by Hartmut M - from 25 days ago

The young lady was extremely proficient.Pleasant to talk to and she explained everything quite clear! Awesome service!! Recommend highly. Ha Read full review ›
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 by Anonymous - from 1 mo ago

On hold forever, transferred twice, and sent to voicemail...Even though I was responding to THEM having called ME... Read full review ›
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 by Anonymous - from 1 mo ago

transfered; they lost my call and i had to go thru the whole tedious process a second time. Read full review ›
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 by Anonymous - from 2 mos ago

closed, not a 24 hour number Read full review ›
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 by mes - from 2 mos ago

have been a member for over 30 years .would deal with no other company Read full review ›
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 by Anonymous - from 3 mos ago

Super fast and direct to a human. NICE! Read full review ›
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 by George D. - from 3 mos ago

Matthew was extremely helpful and polite. A very positive experience and positive outcome. Read full review ›
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 by Jim2hock - from 3 mos ago

Wait time over an hour never resolved problem and lied Read full review ›
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 by Abby_Normal - from 3 mos ago

Very helpful and polite, solved my problem quickly Read full review ›
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 by Anonymous - from 5 mos ago

The office was closed and told me to use the website, but only after they asked several questions about my policy. Read full review ›
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 by Sheryl - from 5 mos ago

Representative answered promptly...smooth transaction. No complaints! Read full review ›
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 by Anonymous - from 5 mos ago

Representative answered promptly and was a great help. Read full review ›
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 by Justme - from 6 mos ago

Sharon took time to find the obscure but correct number needed Read full review ›
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 by Anonymous - from 6 mos ago

This is the retirement service number Read full review ›
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