USAA Customer Reviews

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USAA Ratings Summary

SUPPORT QUALITY
3.3
OUT OF 5
COMMUNICATION
3.4
OUT OF 5
RESPONSIVENESS
9.6
MINUTES - AVERAGE
OVERALL RATING
3.6
OUT OF 5


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Recent USAA Reviews 1 - 15 of 92

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 by mes - from 4 days ago

have been a member for over 30 years .would deal with no other company Read full review ›
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 by Anonymous - from 14 days ago

Super fast and direct to a human. NICE! Read full review ›
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 by George D. - from 26 days ago

Matthew was extremely helpful and polite. A very positive experience and positive outcome. Read full review ›
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 by Jim2hock - from 1 mo ago

Wait time over an hour never resolved problem and lied Read full review ›
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 by Abby_Normal - from 1 mo ago

Very helpful and polite, solved my problem quickly Read full review ›
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 by Anonymous - from 2 mos ago

The office was closed and told me to use the website, but only after they asked several questions about my policy. Read full review ›
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 by Sheryl - from 2 mos ago

Representative answered promptly...smooth transaction. No complaints! Read full review ›
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 by Anonymous - from 2 mos ago

Representative answered promptly and was a great help. Read full review ›
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 by Justme - from 3 mos ago

Sharon took time to find the obscure but correct number needed Read full review ›
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 by Anonymous - from 3 mos ago

This is the retirement service number Read full review ›
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 by afriendlycow77 - from 3 mos ago

They knew their stuff. I was great and fast. Read full review ›
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 by Anonymous - from 4 mos ago

Did NOT Answer As They have Unacceptable Customer Service Business Hours. NOBODY Available to Speak With. Read full review ›
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 by luke - from 4 mos ago

changed policy from full to liability, CSR was helpful. I have worked in a call center before so I understand what is going on - on the oth Read full review ›
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 by Anonymous - from 5 mos ago

Why must I wait through several menus before I find out the office is closed. Read full review ›
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 by Bill - from 6 mos ago

I am being harassed by caller from #888-276-0312 claiming to be from USAA. I don't carry USAA I've told them that and they continue to call. Read full review ›
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