USAA Customer Reviews

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USAA Ratings Summary

SUPPORT QUALITY
3.3
OUT OF 5
COMMUNICATION
3.3
OUT OF 5
RESPONSIVENESS
9.7
MINUTES - AVERAGE
OVERALL RATING
3.6
OUT OF 5


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Recent USAA Reviews 1 - 15 of 104

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 by ldra - from 6 days ago

very good service Read full review ›
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 by Anonymous - from 9 days ago

REALLY BAD Read full review ›
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 by joj - from 17 days ago

So nice to have a rep that speaks English, from the USA. Had NO problem with any of the conversation!!! Read full review ›
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 by Anonymous - from 26 days ago

I was inquiring for a number to return a phone call received from USAA from an 877 number. Unless you have a 5 digit ext number you call is Read full review ›
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 by ZANDERMAN45 - from 2 mos ago

EASY AUTOMATED SYSTEM, SERVICE REP WAS GREAT Read full review ›
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 by Anonymous - from 2 mos ago

State Farm has a 24 support number and USAA doesn't. USAA should be more concerned and should be calling me. I'm the individual that was hur Read full review ›
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 by Anonymous - from 3 mos ago

got human Read full review ›
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 by Anonymous - from 3 mos ago

good Read full review ›
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 by Anonymous - from 4 mos ago

Great, quick service. Read full review ›
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 by Anonymous - from 6 mos ago

after giving my USAA member #, the woman said it's outside the hours of operation. I thought customer service is 7days a week, 24 hours Read full review ›
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 by Gern Blanston - from 8 mos ago

USAA has sold out or something because they've gone down the tubes customer service wise. This is not your father's USAA Read full review ›
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 by Hartmut M - from 8 mos ago

The young lady was extremely proficient.Pleasant to talk to and she explained everything quite clear! Awesome service!! Recommend highly. Ha Read full review ›
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 by Anonymous - from 8 mos ago

On hold forever, transferred twice, and sent to voicemail...Even though I was responding to THEM having called ME... Read full review ›
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 by Anonymous - from 9 mos ago

transfered; they lost my call and i had to go thru the whole tedious process a second time. Read full review ›
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 by Anonymous - from 9 mos ago

closed, not a 24 hour number Read full review ›
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