USAA Customer Reviews

HomeRead Customer ReviewsUSAA Customer Reviews

USAA Ratings Summary

SUPPORT QUALITY
3.3
OUT OF 5
COMMUNICATION
3.3
OUT OF 5
RESPONSIVENESS
9.9
MINUTES - AVERAGE
OVERALL RATING
3.6
OUT OF 5


See how USAA has done over time on our USAA ratings page.
Don't forget to weigh in
Add your review
Make sure you rate USAA too - we need to keep each other informed!


Recent USAA Reviews 1 - 15 of 60

Write your own review... 

 by luke - from 1 day ago

changed policy from full to liability, CSR was helpful. I have worked in a call center before so I understand what is going on - on the oth Read full review ›
Write your own review... 

 by Anonymous - from 1 mo ago

Why must I wait through several menus before I find out the office is closed. Read full review ›
Write your own review... 

 by Bill - from 1 mo ago

I am being harassed by caller from #888-276-0312 claiming to be from USAA. I don't carry USAA I've told them that and they continue to call. Read full review ›
Write your own review... 

 by lh - from 1 mo ago

Fantastic free call vs. using cell phone minutes. Will keep returning to gethuman for these phone numbers. Read full review ›
Write your own review... 

 by alice - from 2 mos ago

I've called twice,4am and 11am both times I was helped in less than a minuet,the agents were pleasant and knowledgable. Read full review ›
Write your own review... 

 by Anonymous - from 2 mos ago

Lost my card and got immediate, reassuring service. Read full review ›
Write your own review... 

 by Beatty - from 2 mos ago

Got shoved around to different menu options by live people - how does that happen? Read full review ›
Write your own review... 

 by rcc90 - from 3 mos ago

Worked great for me! Read full review ›
Write your own review... 

 by s.m.schmitt - from 4 mos ago

Setting up my car insurance from the time I dialed the number to the time they faxed the car insurance took 15 minutes. Fabulous service. Read full review ›
Write your own review... 

 by Anonymous - from 5 mos ago

I called late in the day on a Friday and was placed on HOLD for over 10 minutes, then was told USAA Dispute Dept. would not be open until Mo Read full review ›
Write your own review... 

 by Anonymous - from 6 mos ago

I got put right into a queue, which is good, but the wait time was 7 minutes! Read full review ›
Write your own review... 

 by Anna Nona Mouse - from 6 mos ago

Quick, honest, helpful. Thanks! Read full review ›
Write your own review... 

 by Anonymous - from 6 mos ago

it worked for me! Read full review ›
Write your own review... 

 by Kenya - from 6 mos ago

Hello, I'm in Kenya and need to put a travel notification on my account so that I am able to use my debit card. i'v tried accessing my acco Read full review ›
Write your own review... 

 by Anonymous - from 7 mos ago

unable to reach USAA at 800 numbers, was hung up on every time, had to search internet and use a call through my computer from something cal Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful USAA information besides reviews

Most commonly sought information by USAA customers looking for reviews