United Airlines: Williams Lake BC set up a help for me cause I c...
A United Airlines customer review by GetHuman user ~Linda McGregor-Hurry from November 20th, 2017
Background on ~Linda McGregor-Hurry's case
GetHuman: ~Linda McGregor-Hurry - can you tell our other United Airlines customers when your case took place?
~Linda McGregor-Hurry: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda McGregor-Hurry a list of common United Airlines problems)
~Linda McGregor-Hurry: "Refund Flight" was why I was trying to call.
~Linda McGregor-Hurry's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda McGregor-Hurry: Williams Lake BC set up a help for me cause I can*t walk very good there was to be someone at each airport to get us to the next plane and so I would not have to walk . there was one to take us part way. I guess it was her lunch brake cause she keeped looking at her watch dropped us off and took off we walked half way around Vancouver air port to our flight to Orange country No one said we had to pick up our luggage at Sanfranscio air port that is a mighty big air port NO help there at all . your policy to help the disable needs help a lot We get to Orange county no luggage some our fault we did not ask. yours for not telling us that we had to pick up our luggage.We got our luggage with our C Pack and Meds at noon the next day.Coming home from *Palm Springs to sanfranscio we didn*t even have a seat for us together over bucked they said we had our tickets since Jan **** and this was March * ***** When we got to Sanfrascio we waited close to * hour for some help they said there was a c
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Linda McGregor-Hurry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda McGregor-Hurry: I'd give them a one out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Linda McGregor-Hurry: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Linda McGregor-Hurry: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda McGregor-Hurry taken from his United Airlines customer service problem that occurred on November 19th, 2017.