United Airlines: The agent I talked to was very helpful, but he...
A United Airlines customer review by GetHuman user ~who knows from November 23rd, 2017
Background on ~who knows's case
GetHuman: ~who knows - can you tell our other United Airlines customers when your case took place?
~who knows: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~who knows a list of common United Airlines problems)
~who knows: "Cancel flight" was why I was trying to call.
~who knows's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~who knows: The agent I talked to was very helpful, but he ended up making the wrong reservation for me. Bummer. So now I'm on the phone with them again. Planning to go through my travel agent next time.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~who knows: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~who knows: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~who knows: For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~who knows: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~who knows taken from his United Airlines customer service problem that occurred on November 18th, 2017.