United Airlines: giving up. so bad
A United Airlines customer review by GetHuman user ~dick heinman from November 24th, 2017
Background on ~dick heinman's case
GetHuman: ~dick heinman - can you tell our other United Airlines customers when your case took place?
~dick heinman: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~dick heinman a list of common United Airlines problems)
~dick heinman: "Flight delayed" was why I was trying to call.
~dick heinman's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dick heinman: giving up. so bad
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~dick heinman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dick heinman: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~dick heinman: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~dick heinman: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dick heinman taken from his United Airlines customer service problem that occurred on November 22nd, 2017.