United Airlines: called to see about discounts to fly back on sh...
A United Airlines customer review by GetHuman user ~Head 'n Shoulders Above the Re from November 26th, 2017
Background on ~Head 'n Shoulders Above the Re's case
GetHuman: ~Head 'n Shoulders Above the Re - can you tell our other United Airlines customers when your case took place?
~Head 'n Shoulders Above the Re: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Head 'n Shoulders Above the Re a list of common United Airlines problems)
~Head 'n Shoulders Above the Re: "Refund" was why I was trying to call.
~Head 'n Shoulders Above the Re's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Head 'n Shoulders Above the Re: called to see about discounts to fly back on short notice for family funeral. no discounts.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Head 'n Shoulders Above the Re: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Head 'n Shoulders Above the Re: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Head 'n Shoulders Above the Re: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Head 'n Shoulders Above the Re: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Head 'n Shoulders Above the Re taken from his United Airlines customer service problem that occurred on November 20th, 2017.