United Concordia: terrible

A United Concordia customer review by GetHuman user GetHuman-282149 from November 21st, 2017

Background on GetHuman-282149's case

GetHuman: GetHuman-282149 - can you tell our other United Concordia customers when your case took place?
GetHuman-282149: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman-282149: I used the 800-633-5430 number I found for on the GetHuman United Concordia customer phone number page I was on: United Concordia Customer Service Phone Number
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-282149 a list of common United Concordia problems)
GetHuman-282149: "Coverage question" was why I was trying to call.

GetHuman-282149's review of United Concordia customer service

GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-282149: terrible
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
GetHuman-282149: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-282149: I'd give them a four out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
GetHuman-282149: For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
GetHuman-282149: Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-282149 taken from his United Concordia customer service problem that occurred on November 15th, 2017.

United Concordia

1.33 of 5 stars | 40 reviews

GetHuman-282149's United Concordia Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Concordia, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Concordia in any way.

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