United Healthcare: Great ! Got through quickly and helped with a...
A United Healthcare customer review by GetHuman user ~First Alto from November 27th, 2017
Background on ~First Alto's case
GetHuman: ~First Alto - can you tell our other United Healthcare customers when your case took place?
~First Alto: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to United Healthcare, and if so, how?
GetHuman: And which of these common United Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~First Alto a list of common United Healthcare problems)
~First Alto: "Coverage Question" was why I was trying to call.
~First Alto's review of United Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's United Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~First Alto: Great ! Got through quickly and helped with a quick question I had !
GetHuman: Let's quantify your experience contacting United Healthcare. On a scale of 1 to 5, how easy is it go get help on a United Healthcare problem?
~First Alto: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~First Alto: I'd give them a three out of five on communication.
GetHuman: And what about United Healthcare's ability to quickly and effectively address your problem?
~First Alto: For that I would say five out of five.
GetHuman: And finally- any advice for other United Healthcare customers?
~First Alto: Call them early in the day or late. Don't forget any personal or account information you might need for United Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~First Alto taken from his United Healthcare customer service problem that occurred on November 18th, 2017.