UPS: I need to find my package I need help
A UPS customer review by GetHuman user ~Tara clavenna from November 20th, 2017
Background on ~Tara clavenna's case
GetHuman: ~Tara clavenna - can you tell our other UPS customers when your case took place?
~Tara clavenna: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Tara clavenna a list of common UPS problems)
~Tara clavenna: "Make a shipment" was why I was trying to call.
~Tara clavenna's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tara clavenna: I need to find my package I need help
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Tara clavenna: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tara clavenna: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Tara clavenna: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~Tara clavenna: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tara clavenna taken from his UPS customer service problem that occurred on November 18th, 2017.