UPS: Called and ask for "Customer Service" twice got...
A UPS customer review by GetHuman user ~Green Texas from November 23rd, 2017
Background on ~Green Texas 's case
GetHuman: ~Green Texas - can you tell our other UPS customers when your case took place?
~Green Texas : Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Green Texas a list of common UPS problems)
~Green Texas : "Missing Delivery" was why I was trying to call.
~Green Texas 's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Green Texas : Called and ask for "Customer Service" twice got through.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Green Texas : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Green Texas : I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Green Texas : For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~Green Texas : Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Green Texas taken from his UPS customer service problem that occurred on November 20th, 2017.