UPS: I spoke to a lady and she said they do not have...
A UPS customer review by GetHuman user ~celtic avenger from November 25th, 2017
Background on ~celtic avenger's case
GetHuman: ~celtic avenger - can you tell our other UPS customers when your case took place?
~celtic avenger: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~celtic avenger a list of common UPS problems)
~celtic avenger: "Complaint" was why I was trying to call.
~celtic avenger's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~celtic avenger: I spoke to a lady and she said they do not have a direct number for human resources
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~celtic avenger: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~celtic avenger: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~celtic avenger: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~celtic avenger: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~celtic avenger taken from his UPS customer service problem that occurred on November 22nd, 2017.