VRBO: The woman I spoke with was very nice and helpful.
A VRBO customer review by GetHuman user ~Starr Mills from November 27th, 2017
Background on ~Starr Mills's case
GetHuman: ~Starr Mills - can you tell our other VRBO customers when your case took place?
~Starr Mills: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~Starr Mills a list of common VRBO problems)
~Starr Mills: "Cancel Booking" was why I was trying to call.
~Starr Mills's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Starr Mills: The woman I spoke with was very nice and helpful.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~Starr Mills: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Starr Mills: I'd give them a two out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~Starr Mills: For that I would say five out of five.
GetHuman: And finally- any advice for other VRBO customers?
~Starr Mills: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Starr Mills taken from his VRBO customer service problem that occurred on November 24th, 2017.