VTech: bad customer service
A VTech customer review by GetHuman user ~jina ray from November 12th, 2017
Background on ~jina ray's case
GetHuman: ~jina ray - can you tell our other VTech customers when your case took place?
~jina ray: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to VTech, and if so, how?
GetHuman: And which of these common VTech customer issues best describes the reason you wanted to talk to them?
(Shows ~jina ray a list of common VTech problems)
~jina ray: "Where to buy" was why I was trying to call.
~jina ray's review of VTech customer service
GetHuman: So how would you sum up your experience for GetHuman's VTech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jina ray: bad customer service
GetHuman: Let's quantify your experience contacting VTech. On a scale of 1 to 5, how easy is it go get help on a VTech problem?
~jina ray: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jina ray: I'd give them a two out of five on communication.
GetHuman: And what about VTech's ability to quickly and effectively address your problem?
~jina ray: For that I would say five out of five.
GetHuman: And finally- any advice for other VTech customers?
~jina ray: Call them early in the day or late. Don't forget any personal or account information you might need for VTech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jina ray taken from his VTech customer service problem that occurred on November 6th, 2017.