Vectren Corp: Waited on hold just to get disconnected on the...
A Vectren Corp customer review by GetHuman user ~anon from November 6th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Vectren Corp customers when your case took place?
~anon: Yes I can. It was late at night, on October 31st.
GetHuman: Did you reach out to Vectren Corp, and if so, how?
GetHuman: And which of these common Vectren Corp customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Vectren Corp problems)
~anon: "Complaint" was why I was trying to call.
~anon's review of Vectren Corp customer service
GetHuman: So how would you sum up your experience for GetHuman's Vectren Corp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Waited on hold just to get disconnected on the other end.
GetHuman: Let's quantify your experience contacting Vectren Corp. On a scale of 1 to 5, how easy is it go get help on a Vectren Corp problem?
~anon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a three out of five on communication.
GetHuman: And what about Vectren Corp's ability to quickly and effectively address your problem?
~anon: For that I would say four out of five.
GetHuman: And finally- any advice for other Vectren Corp customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Vectren Corp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Vectren Corp customer service problem that occurred on October 31st, 2017.
Vectren Corp
2.75 of 5 stars | 2 reviews
~anon's Vectren Corp Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Vectren Corp, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Vectren Corp in any way.