Verizon Billing: Land lines only, tried to ask for wireless numb...
A Verizon Billing customer review by GetHuman user ~dissatisfied customer from November 24th, 2017
Background on ~dissatisfied customer's case
GetHuman: ~dissatisfied customer - can you tell our other Verizon Billing customers when your case took place?
~dissatisfied customer: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Verizon Billing, and if so, how?
GetHuman: And which of these common Verizon Billing customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied customer a list of common Verizon Billing problems)
~dissatisfied customer: "Setup Service" was why I was trying to call.
~dissatisfied customer's review of Verizon Billing customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Billing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied customer: Land lines only, tried to ask for wireless number, cut off in mid-sentence! NOT excellent customer service! Been trying for over a week to resolve a problem!!
GetHuman: Let's quantify your experience contacting Verizon Billing. On a scale of 1 to 5, how easy is it go get help on a Verizon Billing problem?
~dissatisfied customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied customer: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Billing's ability to quickly and effectively address your problem?
~dissatisfied customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Billing customers?
~dissatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Billing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied customer taken from his Verizon Billing customer service problem that occurred on November 22nd, 2017.