Verizon Business: The customer service rep seemed to understand t...
A Verizon Business customer review by GetHuman user ~Emerald City from November 19th, 2017
Background on ~Emerald City's case
GetHuman: ~Emerald City - can you tell our other Verizon Business customers when your case took place?
~Emerald City: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Verizon Business, and if so, how?
GetHuman: And which of these common Verizon Business customer issues best describes the reason you wanted to talk to them?
(Shows ~Emerald City a list of common Verizon Business problems)
~Emerald City: "Update account information" was why I was trying to call.
~Emerald City's review of Verizon Business customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emerald City: The customer service rep seemed to understand the problem and get an order out to the right people to take care of it. Previous calls to the general number were not nearly as productive.
GetHuman: Let's quantify your experience contacting Verizon Business. On a scale of 1 to 5, how easy is it go get help on a Verizon Business problem?
~Emerald City: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emerald City: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Business's ability to quickly and effectively address your problem?
~Emerald City: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Business customers?
~Emerald City: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emerald City taken from his Verizon Business customer service problem that occurred on November 15th, 2017.