Verizon FiOS Customer Reviews

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Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
17.7
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


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Recent Verizon FiOS Reviews 1 - 15 of 1041

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 by Skip - from 2 days ago

I DO NOT like talking to a computer generated response service. This service is terrible and frustrating and mostly a waste of time for the Read full review ›
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 by mol - from 3 days ago

where is weather channel 49 - bring it back or it is going to hurt your customer base. Every senior citizen I know has a complaint about no Read full review ›
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 by SaraGeeMD - from 6 days ago

Can't believe how quickly I was helped... Thanks!! Read full review ›
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 by Vinnie Boombatz - from 8 days ago

Phone connection from VZWireless to FiOS was a bit choppy, but woman answered questions, hold time was less than 2 min and problem in questi Read full review ›
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 by Anonymous - from 9 days ago

Issue not resolved Read full review ›
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 by venaal - from 10 days ago

I am so disappointed in Verizon. I wish that I never let Optimum. The internet is slow, the TV service freezes, and the customer service i Read full review ›
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 by Keufta - from 10 days ago

WHY DID YOU TAKE AWAY THE WEATHER CANNEL ON 49???? I NEED LOCAL WEATHER, NOT NATIONAL OR WORLD. THIS NEW WEATHER CHANNEL SUCKS! Read full review ›
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 by matt - from 11 days ago

excellent Read full review ›
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 by icemantech - from 15 days ago

This telephone number works - Customer Service Rep was very helpful in evaluating my problem. I would recommend everyone use this number for Read full review ›
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 by Anonymous - from 16 days ago

I have no idea if the person(polite) understood my concern. Read full review ›
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 by hooligan - from 17 days ago

they disconnected me during the call!!! Then was routed to 3 different people Read full review ›
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 by Anonymous - from 18 days ago

After days of trying, and waiting, I was finally able to get through to someone who helped me. Also, I called at 9:00 AM on a Sunday. Read full review ›
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 by chuck - from 19 days ago

Thanks! Read full review ›
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 by MDANG - from 21 days ago

Kept current package and bumped up internet from 50Mb to 75Mb and saved $10 per month! Read full review ›
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 by amcg - from 21 days ago

45 min and still holding.... Optimum much better service.. Counting the days 2 end this contract... Read full review ›
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