Verizon FiOS Customer Reviews

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Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
18.0
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


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Recent Verizon FiOS Reviews 1 - 15 of 838

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 by LOL - from 1 day ago

Unless you call new service (where Verizon is hoping to rope in new customers) you will probably end up in a loop of automated questions tha Read full review ›
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 by Anonymous - from 4 days ago

It was my first call and now I am on my second waiting call Read full review ›
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 by Anonymous2 - from 7 days ago

When I ordered their newest service, they decided to start charging for something that I was told would always be free. They will not remov Read full review ›
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 by booofios - from 10 days ago

Long hold times, frequently disconnected Read full review ›
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 by prissygirl6 - from 11 days ago

I had to search the Internet for a number that would not have me on hold for 40 min. Then, they tell me that I didn't have the maintenance p Read full review ›
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 by Anonymous - from 11 days ago

Guess you really don't know how lousy the customer service is until you need them... I enjoy my Roku but they make it were you have to buy c Read full review ›
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 by Michele - from 14 days ago

waited for 10 minutes then was disconnected!!! Read full review ›
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 by Anonymous - from 14 days ago

I won't ever recommend your service to anyone and I'm switching back to Directv. Thanks for making me pay $15 for a replacement remote for Read full review ›
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 by Someguy - from 14 days ago

Some automated prompts to navigate through...repeatedly pressing 0# works Read full review ›
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 by Ktorres - from 15 days ago

Been on hold for over 50 minutes to find out why my cable and internet have been out for over 24 hours...about to run out of battery on my c Read full review ›
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 by DR - from 15 days ago

The automated system and options are identical as calling 1-800-VERIZON. I got to a person in 12 minutes who was extremely helpful and Amer Read full review ›
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 by Anonymous - from 15 days ago

The phone disconnected Read full review ›
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 by meligar - from 18 days ago

the service has a lot to go the only one I recomend is vzwireless is excellent except for the stores sucks. Read full review ›
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 by Anonymous - from 18 days ago

Never answered call Read full review ›
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 by leptotila - from 21 days ago

Quality of call somewhat bad, I could hear my agent and another agent on the line. It was like the other agent was on an extension phone. Read full review ›
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