Verizon FiOS Customer Reviews

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Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.1
OUT OF 5
RESPONSIVENESS
17.7
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


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Recent Verizon FiOS Reviews 1 - 15 of 980

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 by jeremiahbabygirl - from 1 day ago

waited basically a half hour just to have to hang up because i had to get off the phone. never spoke to anyone!! verizon fios customer servi Read full review ›
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 by X - from 3 days ago

I got a human super fast. I'm very happy. Thank you so much! Read full review ›
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 by Biggboyy - from 4 days ago

I'm still on the phone waiting!! Writing this as I wait to order new service. If this speaks to their customer service skill maybe I shouldn Read full review ›
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 by VZ hater - from 9 days ago

I actually get anxiety when I have to call VZ customer support. However, waiting 20 minutes was a walk in the park compared to normal. Kept Read full review ›
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 by Christof, Syracuse NY - from 12 days ago

Worst customer service I have ever dealt with. FiOS eludes its customers. I will be canceling my service. absolutely horrendous company. Hop Read full review ›
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 by Anonymous - from 16 days ago

im tired of the machine wheres the humans Read full review ›
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 by Lilly - from 17 days ago

Made a payment it reflected on the bill two days later it did not and said I owed over $600 I called and the rep could not speak clear engli Read full review ›
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 by Anonymous - from 18 days ago

There has to be a better system, such as automatic call back when a rep is ready to speak. Read full review ›
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 by xmas - from 19 days ago

Talk to a Human path worked cleanly, got to hold within 15 seconds or so, waited for 8 minutes, got an easy to understand non-regional accen Read full review ›
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 by Anonymous - from 19 days ago

Never did get through just "all of our representatives are busy" over and over and over and over and over Read full review ›
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 by a1sauce6969 - from 20 days ago

Waited 25 minutes before hanging up- called on separate phone and was told that office was closed and to call back during regular business h Read full review ›
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 by Anonymous - from 20 days ago

after following voice prompts was forwarded to a voicemail which stated "you have been directed to a number which is no longer in service) Read full review ›
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 by chadams - from 22 days ago

Customer service with Verizon is almost as bad as Comcast, almost. Read full review ›
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 by Anon - from 22 days ago

Waited for 35 minutes on the number on my bill, looked up this number on gethuman and waited for about 45 seconds! Read full review ›
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 by anonymous - from 23 days ago

auto call to my cell on Thanksgiving & voice message was non-extant...wasted my minutes.....still the worst customer service company ever... Read full review ›
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