Verizon FiOS Customer Reviews

HomeRead Customer ReviewsVerizon FiOS Customer Reviews

Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
17.9
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


See how Verizon FiOS has done over time on our Verizon FiOS ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Verizon FiOS too - we need to keep each other informed!


Recent Verizon FiOS Reviews 1 - 15 of 838

Write your own review... 

 by Lsimmons - from 4 days ago

Not bad. Sound quality was low. Representative tried to sell me stuff. But she was helpful. The series of # and 0's was different than descr Read full review ›
Write your own review... 

 by Juiceman - from 6 days ago

Navigation was painful (hence the 4)! Once connected with a representative, it was spot on! He spoke excellent English, good communication Read full review ›
Write your own review... 

 by Anonymous - from 6 days ago

good experience Read full review ›
Write your own review... 

 by acal - from 7 days ago

Got through to human very quickly Read full review ›
Write your own review... 

 by donmeder - from 8 days ago

No help at all Read full review ›
Write your own review... 

 by Anonymous - from 8 days ago

spoke with rep Stacey of customer service fios residential services,DUE TO poor router range.. what I have is an obsolete model! NOW MUST PU Read full review ›
Write your own review... 

 by Anonymous - from 8 days ago

Navigating through the system was a little difficult and time consuming but it eventually got me where I wanted to go (tech support). Read full review ›
Write your own review... 

 by FiOs sucks in Garland,TX - from 9 days ago

Verizon can't help during normal business hours so why stay up? ********* they are, no matter what time they answer. I love this site though Read full review ›
Write your own review... 

 by Anonymous - from 11 days ago

Nobody responded..hung up twice..on third call! Read full review ›
Write your own review... 

 by Anonymous - from 11 days ago

after 40 min on hold the line disconnected. Read full review ›
Write your own review... 

 by Anonymous - from 14 days ago

good number! Read full review ›
Write your own review... 

 by shaggyl - from 14 days ago

Excellent- got a response quickly Read full review ›
Write your own review... 

 by Anonymous - from 15 days ago

The only negative was the long wait. once I actually spoke to a customer rep. she transferred me to tech support and they fixed the problem Read full review ›
Write your own review... 

 by No Thank You - from 18 days ago

Service was average of course they cannot or either will not do anything that goes against policy. After 7 years with Verizon I will NEVER Read full review ›
Write your own review... 

 by Anonymous - from 20 days ago

great Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Verizon FiOS information besides reviews

Most commonly sought information by Verizon FiOS customers looking for reviews