Verizon FiOS Customer Reviews

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Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.1
OUT OF 5
RESPONSIVENESS
18.0
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


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Recent Verizon FiOS Reviews 1 - 15 of 838

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 by Anonymous - from 1 day ago

They only offer additional packages for more $. Changed to Verizon and you'll have less free movie channels to watch unless you specificall Read full review ›
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 by Amy - from 2 days ago

After I had to enter my pin number and verify that the phone I was calling from was my Verizon phone, I kept pressing zero, zero, zero, and Read full review ›
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 by angrycustomer - from 3 days ago

Called at 9am to dispute a fee and the rep stated "I can't waive it but a supervisor can" Waiting for 20 minutes and the rep stated I would Read full review ›
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 by sadcustomer - from 3 days ago

I was a new customer and I was getting service here for the first time . I was told that they offer a Free box (standard) and I could use my Read full review ›
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 by Anonymous - from 6 days ago

Rep was very helpful and offered acceptable workaround although problem itself was not solved. Read full review ›
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 by Oa19 - from 7 days ago

9/10 customer support reps are following scripts and do not care about you. When you call ask what state they are from. Avoid Arizona and Io Read full review ›
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 by Anonymous - from 8 days ago

I hated it Read full review ›
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 by Shelly - from 8 days ago

I am having trouble with the website and was transferred to web customer service and a recording said that the office was closed, then gave Read full review ›
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 by Jack - from 8 days ago

No support Read full review ›
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 by pete - from 10 days ago

put on hold 3 different times to eventually be told i had to call back. Read full review ›
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 by soon ex customer - from 16 days ago

Finally someone answered the phonee, she said no technician is available, she asked us to call back in the morning to escalate to a supervis Read full review ›
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 by tarheeldan - from 17 days ago

spoke to 3 different people and still put me on hold Read full review ›
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 by lotus2 - from 19 days ago

Pulled channels off my contracted service without notification. Said they had the right to "switch channel offers" to different plans. Tri Read full review ›
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 by pickyaboutcustomerservic... - from 22 days ago

Very professonal and enjoyable assistance from Shannon Read full review ›
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 by Upset - from 22 days ago

Representative could only read a script and could not answer a specific question I had about fees that I was being charged. Her response was Read full review ›
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