Verizon FiOS Customer Reviews

HomeRead Customer ReviewsVerizon FiOS Customer Reviews

Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
17.6
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


See how Verizon FiOS has done over time on our Verizon FiOS ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Verizon FiOS too - we need to keep each other informed!


Recent Verizon FiOS Reviews 1 - 15 of 951

Write your own review... 

 by Anonymous - from 2 days ago

Long wait Read full review ›
Write your own review... 

 by JQuinonesJorge - from 3 days ago

Unlike when I called their other phone#, I was greeted by a very well spoken and clear young lady who reassured me of that the issues where Read full review ›
Write your own review... 

 by BoJack - from 3 days ago

Their customer service line leads to an automated voice message saying ' call cannot be complete'. Nice work, telecom giant. I swear there a Read full review ›
Write your own review... 

 by Anonymous - from 4 days ago

I was on hold for more than an hour. Hung up. Disgusting. Read full review ›
Write your own review... 

 by Justmoi - from 8 days ago

My experience with tech support for internet issues, which was the reason for this call, has been consistently good. Tech support for FIOS i Read full review ›
Write your own review... 

 by mimi - from 8 days ago

rep was very patient and helpful! Read full review ›
Write your own review... 

 by lf - from 9 days ago

Waiting for a rep for 23 minutes. No one ever picked up. It just kept saying over and over again that I would hear music until my call is an Read full review ›
Write your own review... 

 by steve - from 10 days ago

I basically got bad news (my fees are going up and there's nothing I can do about it). But I only waited about two minutes and the guy was c Read full review ›
Write your own review... 

 by dougherty - from 12 days ago

for a communications company verizon is pathetic. simply need order replacement remote. service several times so bad really considering comc Read full review ›
Write your own review... 

 by other - from 12 days ago

rep was excellent Read full review ›
Write your own review... 

 by Anonymous - from 14 days ago

I can't reach a customer service rep. I can't register any of my phones I bought three of my children Verizon phones plus I have two of my o Read full review ›
Write your own review... 

 by anonymous - from 14 days ago

customer service fixed my problem with my box top in 1 min. and called me back too make sure it worked.... Read full review ›
Write your own review... 

 by Anonymous - from 15 days ago

Using the suggested 0#000, etc. sequence, it got me a human almost immediately. Thanks. Saved me a lot of time and aggravation. Read full review ›
Write your own review... 

 by mitch - from 16 days ago

a bit of button presses frist... Read full review ›
Write your own review... 

 by Anonymous - from 16 days ago

Thomas was very helpful and courteous. Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Verizon FiOS information besides reviews

Most commonly sought information by Verizon FiOS customers looking for reviews