Verizon FiOS Customer Reviews

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Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
17.5
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


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Recent Verizon FiOS Reviews 1 - 15 of 951

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 by Justmoi - from 5 days ago

My experience with tech support for internet issues, which was the reason for this call, has been consistently good. Tech support for FIOS i Read full review ›
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 by mimi - from 5 days ago

rep was very patient and helpful! Read full review ›
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 by lf - from 6 days ago

Waiting for a rep for 23 minutes. No one ever picked up. It just kept saying over and over again that I would hear music until my call is an Read full review ›
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 by steve - from 7 days ago

I basically got bad news (my fees are going up and there's nothing I can do about it). But I only waited about two minutes and the guy was c Read full review ›
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 by dougherty - from 9 days ago

for a communications company verizon is pathetic. simply need order replacement remote. service several times so bad really considering comc Read full review ›
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 by other - from 9 days ago

rep was excellent Read full review ›
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 by Anonymous - from 11 days ago

I can't reach a customer service rep. I can't register any of my phones I bought three of my children Verizon phones plus I have two of my o Read full review ›
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 by anonymous - from 11 days ago

customer service fixed my problem with my box top in 1 min. and called me back too make sure it worked.... Read full review ›
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 by Anonymous - from 12 days ago

Using the suggested 0#000, etc. sequence, it got me a human almost immediately. Thanks. Saved me a lot of time and aggravation. Read full review ›
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 by mitch - from 13 days ago

a bit of button presses frist... Read full review ›
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 by Anonymous - from 13 days ago

Thomas was very helpful and courteous. Read full review ›
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 by saved from hell - from 13 days ago

Requested disconnect, time will tell if message gets through to the proper dept. hopefully I'm ending a nightmare before it starts. Read full review ›
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 by Laura F. - from 16 days ago

Actually it was less than a minute! Get Human got me help in a flash! Read full review ›
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 by Binky Slats - from 17 days ago

Fast number to a LIVE person! Read full review ›
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 by ElsaofArendelle - from 23 days ago

Eddie was a great help. Very friendly. I called at 10:30 PM so that may have helped my wait time. Problem solved. New cable box on its w Read full review ›
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