Verizon FiOS Customer Reviews

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Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
17.8
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


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Recent Verizon FiOS Reviews 1 - 15 of 838

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 by Laura F. - from 2 days ago

Thank you for the quick response and connection! I usually dread calling Verizon because of the frustration involved getting through to a re Read full review ›
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 by Homer - from 3 days ago

Trying to get security for fraud control. Numbskulls. Worthless POS. Make 'em tired and they just die. No resolution. Hate Verizon. Read full review ›
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 by Steve - from 4 days ago

My phone service was down. When I got on this line using my cell, I went through an immediate computer check and then connected to a rep wi Read full review ›
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 by Anonymous - from 5 days ago

Guy was smart, but a bit too "engineer-y". This must be some kind of advance tech support number, as I didn't have to wade through the usual Read full review ›
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 by Whatever - from 8 days ago

it takes too much time to get a representative Read full review ›
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 by Garnet92 - from 9 days ago

As a many-year customer of Verizon, this was the fastest and most satisfying call to them I've ever experienced. I still can't believe that Read full review ›
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 by Anonymous - from 10 days ago

would be difficult to get worse service Read full review ›
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 by Rick C - from 12 days ago

Customer service rep lied and stated they only offer all day appointment wait times. Then I get representative and got a four hour window 1- Read full review ›
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 by Anonymous - from 12 days ago

Short wait and problem solved. Read full review ›
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 by Anonymous - from 13 days ago

Absolute worst customer service ever. I have been fighting with them for over a month and a half to try and get more than 5 mbs down in the Read full review ›
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 by Anonymous - from 13 days ago

on hold 1 min Read full review ›
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 by Anonymous - from 15 days ago

On hold 45 minutes and still haven't gotten through. Abominable. Read full review ›
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 by Berne😁 - from 18 days ago

Worst service that I have ever experienced Read full review ›
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 by Lsimmons - from 24 days ago

Not bad. Sound quality was low. Representative tried to sell me stuff. But she was helpful. The series of # and 0's was different than descr Read full review ›
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 by Juiceman - from 26 days ago

Navigation was painful (hence the 4)! Once connected with a representative, it was spot on! He spoke excellent English, good communication Read full review ›
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