Verizon FiOS Customer Reviews

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Verizon FiOS Ratings Summary

SUPPORT QUALITY
2.8
OUT OF 5
COMMUNICATION
3.2
OUT OF 5
RESPONSIVENESS
17.8
MINUTES - AVERAGE
OVERALL RATING
2.9
OUT OF 5


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Recent Verizon FiOS Reviews 1 - 15 of 999

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 by Anonymous - from 3 days ago

Good Read full review ›
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 by Mac Nanimous - from 5 days ago

Called to cancel service prior to installation, waited 48 minutes and hung up. Called again 43 minutes later was able to cancel. Their serv Read full review ›
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 by Anonymous - from 5 days ago

I got transferred to the wrong person 5 times before getting dropped. I had lost my programming, they had scheduled a repair person. I then Read full review ›
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 by Anonymous - from 6 days ago

clumsy operiation Read full review ›
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 by HughJohnson - from 6 days ago

Three calls to Verizon...first one, they hung up on me before anything could be done, second one transferred me to a non-working number, thi Read full review ›
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 by Kevin Clancy - from 7 days ago

Took me so long to get a hold of someone, absolutely hate fios they ruined my family's night, they are a horrible company Read full review ›
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 by Anonymous - from 7 days ago

Ordered a pay per view for $5.95 and couldn't hear it combined with lots of pixilization. Horrible customer service. Read full review ›
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 by Anonymous - from 8 days ago

Waited too long Read full review ›
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 by Anonymous - from 8 days ago

CS was excellent, courteous and efficient at solving my Iphone Issue. Read full review ›
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 by soaringsoul - from 9 days ago

It took me 2 minutes to get through the prompts to get a human... The talk to a human instructions were VERY HELPFUL! Worked Awesome! Read full review ›
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 by CAPT - from 10 days ago

ORDER PLACED 12/30 SENT WRONG ITEMS REPLACED 1/9 KNOW ONE CAN TELL ME WHEN I GET IT 5 PEOPLE TOLD ME IT WAS SHIPPED BUT NO TRAKING NO NOW AM Read full review ›
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 by harley9 - from 10 days ago

Setup repair appointment for tomorrow a.m.--can't beat that for service. My complaints with verizon are: 1. The stupid In-Home agent, and l Read full review ›
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 by Arsenia - from 10 days ago

Customer service i have chat is not knowlegeable about her jov. Seems like lack of training. Did not help at all. Useless to chat customer s Read full review ›
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 by Anonymous - from 11 days ago

Call Was Choppy Read full review ›
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 by Pat - from 12 days ago

Did not expect that fast a response and from someone who was able to understand and fix the issue in less than 10 minutes. Read full review ›
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