Verizon FiOS: Requested disconnect, time will tell if message...
A Verizon FiOS customer review by GetHuman user ~saved from hell from November 24th, 2017
Background on ~saved from hell's case
GetHuman: ~saved from hell - can you tell our other Verizon FiOS customers when your case took place?
~saved from hell: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~saved from hell a list of common Verizon FiOS problems)
~saved from hell: "Setup service" was why I was trying to call.
~saved from hell's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saved from hell: Requested disconnect, time will tell if message gets through to the proper dept. hopefully I'm ending a nightmare before it starts.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~saved from hell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saved from hell: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~saved from hell: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~saved from hell: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saved from hell taken from his Verizon FiOS customer service problem that occurred on November 15th, 2017.