Verizon FiOS: Worst customer service I have ever dealt with...
A Verizon FiOS customer review by GetHuman user ~Christof, Syracuse NY from November 25th, 2017
Background on ~Christof, Syracuse NY's case
GetHuman: ~Christof, Syracuse NY - can you tell our other Verizon FiOS customers when your case took place?
~Christof, Syracuse NY: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Christof, Syracuse NY a list of common Verizon FiOS problems)
~Christof, Syracuse NY: "Account access" was why I was trying to call.
~Christof, Syracuse NY's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christof, Syracuse NY: Worst customer service I have ever dealt with. FiOS eludes its customers. I will be canceling my service. absolutely horrendous company. Hope they are shut down.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Christof, Syracuse NY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christof, Syracuse NY: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Christof, Syracuse NY: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Christof, Syracuse NY: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christof, Syracuse NY taken from his Verizon FiOS customer service problem that occurred on November 18th, 2017.