Verizon FiOS: Tech support ***** on hold forever. I do not ev...
A Verizon FiOS customer review by GetHuman user ~The beave from November 27th, 2017
Background on ~The beave's case
GetHuman: ~The beave - can you tell our other Verizon FiOS customers when your case took place?
~The beave: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~The beave a list of common Verizon FiOS problems)
~The beave: "Technical support" was why I was trying to call.
~The beave's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The beave: Tech support ***** on hold forever. I do not even know how they are in business
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~The beave: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The beave: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~The beave: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~The beave: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The beave taken from his Verizon FiOS customer service problem that occurred on November 24th, 2017.