“I received an unclear answer about how much it would cost to have a technician come to our house to solve a problem with our phone line. At”Read full review ›
“This number is for NJ, Penn and Delaware only. Do not call here if from NY. They will transfer you to a queue to get a New York rep. Transfe”Read full review ›
“FIOS is horrendous. Don't believe anything the salesman who comes to your house promises. Had a problem, was transfered department to depa”Read full review ›
“3.5 minutes before I was passed over to a department. Then we waited 46 minutes to speak with someone, and then it took 18 minutes to get a ”Read full review ›
“The FIOS products are GOOD. However getting to a human being through an automated service is almost impossible. My calls were simply dropp”Read full review ›
“Waited 5 mins to speak with the first rep who couldn't help me and put me back on hold. Waited 20 mins and then the line disconnected. Calle”Read full review ›
“Too many times I have spoken to reps who are Arrogant and Pompous. They have trouble explaining what's going on with my account and then th”Read full review ›
“FIOS customer service is the most WORST and TERRIBLE service I have ever encountered. I can't wait for my contract to end. Reps have bad a”Read full review ›
“I'm a technical user. Support was helpful and, as we were both technical, able to troubleshoot my problem quickly. A few computerized prompt”Read full review ›