Verizon Land Line: phone tree impossible. Tried to follow thru w...

A Verizon Land Line customer review by GetHuman user GetHuman-137726 from November 23rd, 2017

Background on GetHuman-137726's case

GetHuman: GetHuman-137726 - can you tell our other Verizon Land Line customers when your case took place?
GetHuman-137726: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman-137726: I used a phone number I found on the GetHuman Verizon Land Line customer service contact info page: Contact Verizon Land Line Customer Service
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137726 a list of common Verizon Land Line problems)
GetHuman-137726: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.

GetHuman-137726's review of Verizon Land Line customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137726: phone tree impossible. Tried to follow thru with prompts but had to hang up and follow your directions to get an agent
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
GetHuman-137726: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137726: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
GetHuman-137726: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
GetHuman-137726: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137726 taken from his Verizon Land Line customer service problem that occurred on November 21st, 2017.

Verizon Land Line

3.08 of 5 stars | 166 reviews

GetHuman-137726's Verizon Land Line Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon Land Line, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon Land Line in any way.

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