Verizon Land Line: immediate answer and was able to put in a ticke...
A Verizon Land Line customer review by GetHuman user ~NYC IT Guy from November 26th, 2017
Background on ~NYC IT Guy's case
GetHuman: ~NYC IT Guy - can you tell our other Verizon Land Line customers when your case took place?
~NYC IT Guy: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows ~NYC IT Guy a list of common Verizon Land Line problems)
~NYC IT Guy: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.
~NYC IT Guy's review of Verizon Land Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NYC IT Guy: immediate answer and was able to put in a ticket for * numbers at the same time while the automated system could not! Great! Thank you!
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
~NYC IT Guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NYC IT Guy: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
~NYC IT Guy: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
~NYC IT Guy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NYC IT Guy taken from his Verizon Land Line customer service problem that occurred on November 20th, 2017.