Verizon Wireless Prepaid: this worked when nothing else would. Customer s...
A Verizon Wireless Prepaid customer review by GetHuman user ~Betty Brett from November 17th, 2017
Background on ~Betty Brett's case
GetHuman: ~Betty Brett - can you tell our other Verizon Wireless Prepaid customers when your case took place?
~Betty Brett: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Verizon Wireless Prepaid, and if so, how?
GetHuman: And which of these common Verizon Wireless Prepaid customer issues best describes the reason you wanted to talk to them?
(Shows ~Betty Brett a list of common Verizon Wireless Prepaid problems)
~Betty Brett: "Account Access" was why I was trying to call.
~Betty Brett's review of Verizon Wireless Prepaid customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Prepaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Betty Brett: this worked when nothing else would. Customer service is great once you get them. He said to choose activation, that the new answering system is impossible, and to contact Verizon to complain. I can't find the e-mail but I will send an actual letter.*thank you for this site.
GetHuman: Let's quantify your experience contacting Verizon Wireless Prepaid. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Prepaid problem?
~Betty Brett: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Betty Brett: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless Prepaid's ability to quickly and effectively address your problem?
~Betty Brett: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless Prepaid customers?
~Betty Brett: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Prepaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Betty Brett taken from his Verizon Wireless Prepaid customer service problem that occurred on November 12th, 2017.