Verizon Wireless: Horrible service no one you speak to gives you...

A Verizon Wireless customer review by GetHuman user ~Brown eyes from November 23rd, 2017

Background on ~Brown eyes's case

GetHuman: ~Brown eyes - can you tell our other Verizon Wireless customers when your case took place?
~Brown eyes: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
~Brown eyes: I used the 800-922-0204 number I found for on the GetHuman Verizon Wireless customer phone number page I was on: Verizon Wireless Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Brown eyes a list of common Verizon Wireless problems)
~Brown eyes: "Change plan" was why I was trying to call.

~Brown eyes's review of Verizon Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brown eyes: Horrible service no one you speak to gives you the same answer. Months go by & still not resolved
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Brown eyes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brown eyes: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Brown eyes: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Brown eyes: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brown eyes taken from his Verizon Wireless customer service problem that occurred on November 17th, 2017.

Verizon Wireless

3.86 of 5 stars | 1150 reviews

~Brown eyes's Verizon Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon Wireless in any way.

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