Verizon Customer Reviews

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Verizon Ratings Summary

SUPPORT QUALITY
2.6
OUT OF 5
COMMUNICATION
2.8
OUT OF 5
RESPONSIVENESS
15.2
MINUTES - AVERAGE
OVERALL RATING
2.8
OUT OF 5


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Recent Verizon Reviews 1 - 15 of 45

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 by Yeah Yeah - from 2 days ago

May 23,2012:This line handles identify theft only. The rep gave me the Fios Corporate Customer Service number:877-355-3183. Dispute easily r Read full review ›
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 by homer - from 20 days ago

this number was just more helpful than the first one because the first one is confined to regular business hours (weekdays) and I was callin Read full review ›
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 by cyhsu - from 1 mo ago

THANKS. Read full review ›
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 by cyhsu - from 1 mo ago

thanks Read full review ›
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 by hsu - from 1 mo ago

good service. Read full review ›
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 by yup - from 3 mos ago

This phone number is to the Account Verification backline. They only handle Identity Theft where verizon accounts are opened up in people's Read full review ›
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 by Anonymous - from 3 mos ago

I attempted phone connection only to be told next day-no such work order received after spending an hour on a pay phone to get service.ne Read full review ›
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 by Anonymous - from 3 mos ago

This was not the customer service department I needed. Read full review ›
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 by Hank2729 - from 4 mos ago

I fell in my sons garage, and broke my cellphone and needed a new one. I went to the Verizon store in Waco Texas to get another. I asked f Read full review ›
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 by Lgreen - from 4 mos ago

Cancelled Fios Service: Requested Oct 23. My phone was turned off, email account blocked. I was told I would receive return shipping boxe Read full review ›
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 by Anonymous - from 4 mos ago

This number is for account verification for credit report items, but rep did transfer me to customer service (another 25 minute wait), as I Read full review ›
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 by Anonymous - from 5 mos ago

very impressed! near instant response time and the resolution was quick as well. Read full review ›
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 by Dan M - from 5 mos ago

This number is for Verizon's Account Verification Center. They are the group within Verizon taksed with assisting identity theft victimes i Read full review ›
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 by CarynW - from 5 mos ago

I'd been trying to get a person for days. The callback option hooked me up very soon, and although I was transferred a couple of times, it Read full review ›
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 by Maverick - from 5 mos ago

After going through several prompts, I was finally connected, then the representative put me on hold for 17 minutes and I got disconnected. Read full review ›
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