Verizon: They are terrible!!!!!!
A Verizon customer review by GetHuman user ~Jackie sidden from November 26th, 2017
Background on ~Jackie sidden's case
GetHuman: ~Jackie sidden - can you tell our other Verizon customers when your case took place?
~Jackie sidden: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackie sidden a list of common Verizon problems)
~Jackie sidden: "Transfer Service" was why I was trying to call.
~Jackie sidden's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackie sidden: They are terrible!!!!!!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Jackie sidden: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackie sidden: I'd give them a four out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Jackie sidden: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Jackie sidden: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackie sidden taken from his Verizon customer service problem that occurred on November 18th, 2017.