Virgin Mobile Customer Reviews

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Virgin Mobile Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
3.0
OUT OF 5
RESPONSIVENESS
14.5
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


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Recent Virgin Mobile Reviews 1 - 15 of 529

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 by bibiana arevalo - from 1 day ago

I am still waiting for a response from Virgin Mobile but get ecording saying I have to topoff. the payment is automatically deducted from m Read full review ›
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 by erikfromeat - from 2 days ago

Once I used the excellent GetHuman site, it saved me a lot of frustration. Virgin's website is useless, GetHuman solved the access problem Read full review ›
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 by Anonymous - from 3 days ago

I was able to cancel my account after talking to two people. A lot of blabla but mission accomplished. Read full review ›
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 by Anonymous - from 3 days ago

Quick service, port out happened within a minute Read full review ›
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 by Mama4241 - from 4 days ago

Absolutely pathetic. I said I was an IT specialist and asked for a tech, they just kept mumbling incoherently about other things. I finally Read full review ›
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 by lherman48 - from 5 days ago

90 min I kept asking to speak to Tec support, all I got was arguments from customer service. Horrible! Looking for another carrier. Read full review ›
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 by Anonymous - from 5 days ago

worse customer service ever! Can't even understand what they are saying and they don't comprehend what customer service is! will be lookin Read full review ›
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 by Anonymous - from 8 days ago

helped...not racist but its kinda hard to understand the Mexican accent since i am still a english learner... Read full review ›
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 by Anonymous - from 10 days ago

I feel like the rep was giving me all sorts of different answers and then just told me what I wanted to hear to get me off the phone. I'm no Read full review ›
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 by Anonymous - from 12 days ago

Tried to port out number. Customer service kept putting me on hold and then disconnecting the call. Read full review ›
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 by c.turilli - from 13 days ago

I was SCAMMED by a Virgin Mobile associate. She had me out in the freezing cold at the train station in Boston MA. She told me it will take Read full review ›
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 by Anonymous - from 15 days ago

great. Read full review ›
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 by Anonymous - from 16 days ago

I might have been a lucky one but reading this process to get a hold of someone really helped a lot. And the lady I talked to was really qui Read full review ›
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 by DavidH - from 23 days ago

unable to talk to someone who can help or is willing to help on why our Home Lineline number is blocked by Virgin Mobile, might as well stop Read full review ›
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 by Dawnfar - from 25 days ago

VIRGIN MOBILE HAS TERRIBLE CUSTOMER SERVICE Read full review ›
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