Virgin Mobile Customer Reviews

HomeRead Customer ReviewsVirgin Mobile Customer Reviews

Virgin Mobile Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
3.0
OUT OF 5
RESPONSIVENESS
14.6
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


See how Virgin Mobile has done over time on our Virgin Mobile ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Virgin Mobile too - we need to keep each other informed!


Recent Virgin Mobile Reviews 1 - 15 of 529

Write your own review... 

 by Anonymous - from 2 days ago

Valerie very helpful and understanding with my current situation. When I am able will comeback to Virgin Mobile. Thank you. Read full review ›
Write your own review... 

 by snow scorpion - from 2 days ago

It's impossible to top up with the handset or at the website. I had to call and go through the phone tree. But that strategy did work. Read full review ›
Write your own review... 

 by Mel - from 4 days ago

Awesome!!! Waited literally 1 minute for a representative!!! So fantastic😊😊😊 Read full review ›
Write your own review... 

 by Anonymous - from 5 days ago

The customer service rep was very knowledgable and very helpful with all of the questions that I had about my account. She also helped me w Read full review ›
Write your own review... 

 by Anonymous - from 8 days ago

never could get anyone Read full review ›
Write your own review... 

 by 785 550 2621 - from 9 days ago

i just need a live ageint please Read full review ›
Write your own review... 

 by 785 550 2621 - from 9 days ago

hi i just need a live agent Read full review ›
Write your own review... 

 by Happy heart - from 11 days ago

We are trying to figure out why we are paying over 150 a month in wifi. The guy had no solution for us we have already paid 55.00 twice this Read full review ›
Write your own review... 

 by b - from 18 days ago

Virgin has NO Customer Care employees in the USA. Not sure if there are any from the Virgin Isl or UK. While we are unemployed, underemploye Read full review ›
Write your own review... 

 by Anonymous - from 20 days ago

REPRESENTATIVE WAS VERY FRIENDLY AND COOPERATIVE. Read full review ›
Write your own review... 

 by gazelle - from 24 days ago

Susan was AMAZING! I was expecting honestly a virtual chat which infuriates and only states the obvious. I have 2 dozen questions, never ha Read full review ›
Write your own review... 

 by Anonymous - from 25 days ago

Guy had no clue what he was doing Read full review ›
Write your own review... 

 by MissDerise - from 28 days ago

Very helpful with my issue. Wait time was not long at all. My problem was resolved and the rep was very kind. Read full review ›
Write your own review... 

 by bb - from 28 days ago

excellent service. i had to cancel because i no longer need that phone but i will recommend such service to new owner. Read full review ›
Write your own review... 

 by Anonymous - from 29 days ago

Very helpful Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Virgin Mobile information besides reviews

Most commonly sought information by Virgin Mobile customers looking for reviews