Virgin Mobile Customer Reviews

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Virgin Mobile Ratings Summary

SUPPORT QUALITY
3.0
OUT OF 5
COMMUNICATION
3.0
OUT OF 5
RESPONSIVENESS
14.1
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


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Recent Virgin Mobile Reviews 1 - 15 of 738

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 by jerry - from 7 days ago

Has very poor service Now you think your talking verizon mobile but they put you call to ,Boost Moble. Read full review ›
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 by Very Frustrated - from 7 days ago

I called to set up a new visa number for 2 phones as we closed the old visa number. He said everything was set. Than shortly after I got a Read full review ›
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 by Anonymous - from 7 days ago

I gave him 2 phone numbers to change to a new credit card as we closed an old account. When all was done shortly after I got an e-mail sayi Read full review ›
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 by Anonymous - from 8 days ago

A male employee helped me to activate my mobile broadband device. He spoke clear English without a heavy accent and was courteous, prompt an Read full review ›
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 by Lucy - from 9 days ago

If you can get past the language barrier the service they give is great. It is very hard to understand, their accents are very thick. Read full review ›
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 by Lisa M - from 16 days ago

Wanted to pay for a new phone using my cash balance but the online system couldn't process the order. Called Tech Support and they were abl Read full review ›
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 by LINDA.BOLTO@gMAIL.COM - from 17 days ago

NO ANSWSWER Read full review ›
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 by I'mleavingvirginmobile - from 17 days ago

I'm still switching companies Read full review ›
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 by steve - from 18 days ago

Did what I asked quickly, they answered instantly Read full review ›
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 by Poopypoopypoop - from 21 days ago

Very helpful! Less than a minute to talk to a real person! Read full review ›
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 by MMMMATTMMAAAN - from 25 days ago

Thank you, GetHuman! I was trapped in Virgin Mobile's phone tree and you rescued me. Much appreciated. Your directions were very good. Read full review ›
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 by Rain - from 27 days ago

Was actually able to understand the person i got a hold of and she helped my problem. Read full review ›
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 by Anonymous - from 1 mo ago

Tried to pay with 3 different credit card that are all good. They would not go thru according to your rep. Read full review ›
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 by monsta - from 1 mo ago

Ive never had any problems with Vm customer service, ezcept when they first b came my provider 4 years ago. everytimsince then Ive had no wa Read full review ›
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 by Firstin Line - from 1 mo ago

Very helpful but had trouble understanding the nice lady. Finally got it all worked out. Quite satisfied, considering that the cust.service Read full review ›
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