Virgin Mobile Customer Reviews

HomeRead Customer ReviewsVirgin Mobile Customer Reviews

Virgin Mobile Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
2.9
OUT OF 5
RESPONSIVENESS
14.4
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


See how Virgin Mobile has done over time on our Virgin Mobile ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Virgin Mobile too - we need to keep each other informed!


Recent Virgin Mobile Reviews 1 - 15 of 529

Write your own review... 

 by Talladegah knight - from 3 days ago

Can't understand a Damn word he was saying can't get hotspot on my iPhone 5s. Read full review ›
Write your own review... 

 by CharlieDog - from 8 days ago

It makes no sense that Virgin Mobile USA and Virgin Mobile Canada are not compatible. Don't they think people would ever travel back and fo Read full review ›
Write your own review... 

 by Anonymous - from 10 days ago

No one can talk to Read full review ›
Write your own review... 

 by Anonymous - from 13 days ago

Peter solved my problem and was very pleasant to talk to. Read full review ›
Write your own review... 

 by suzi - from 14 days ago

James was great. Thanks for your help! Read full review ›
Write your own review... 

 by Anonymous - from 15 days ago

im switching companies Read full review ›
Write your own review... 

 by Anonymous - from 16 days ago

I spoke with Briane and she was able to answered my questions, and took care of the problem for me, about 10 minutes. I am very happy with Read full review ›
Write your own review... 

 by grayman - from 17 days ago

I had to call back with my AT&T Go phone account# to transfer my old number to Virgin Mobile. I was put on hold about 5 minutes to do the tr Read full review ›
Write your own review... 

 by grayman - from 17 days ago

Hooked my daughter's phone right up! If you want horrible customer service overseas, try Dish Network! Read full review ›
Write your own review... 

 by cliffyhank - from 17 days ago

I don't know which service is worse, this website or my provider. The problem was not resolved, is there a tower down in my area? Read full review ›
Write your own review... 

 by Anonymous - from 17 days ago

I don't know which service is worse, this website or my provider. The problem was not resolved, is there a tower down in my area? Read full review ›
Write your own review... 

 by anon - from 18 days ago

I called to find out how to activate a phone for a minor which you can't do on the website. There isn't an appropriate choice in the voicem Read full review ›
Write your own review... 

 by Anonymous - from 18 days ago

Raphael was very nice and helpful when I could understand his accent. Other than that, it was very helpful and no wait time!! Read full review ›
Write your own review... 

 by Ragina - from 18 days ago

Ive never in my life been disrespected and lied too by a company the way Virgin Mobil has done to me im in tears five days 12 operaters and Read full review ›
Write your own review... 

 by Ragina - from 18 days ago

Five days 200 min. Used 9 operators still problem not resolved system not updated each operator says something different I was hung up on tw Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Virgin Mobile information besides reviews

Most commonly sought information by Virgin Mobile customers looking for reviews