Virgin Mobile Customer Reviews

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Virgin Mobile Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
3.0
OUT OF 5
RESPONSIVENESS
14.4
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


See how Virgin Mobile has done over time on our Virgin Mobile ratings page.
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Recent Virgin Mobile Reviews 1 - 15 of 529

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 by Anonymous - from 10 hrs ago

Had the answer to my problem also offered suggestions if future issues. Very Helpful. Read full review ›
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 by Halaluani - from 4 days ago

Fast response. Had to punch in a code to reset phone to pick up tower signal. Read full review ›
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 by MOONBEAMZ - from 7 days ago

HAVE SPENT HOURS TRYING TO GET A REFUND ON A RETURNED PHONE. THEY 'ESCALATED' THE PROBLEM ON 4/11 AND TOLD ME 'FINANCE DEPT' WOULD GET BACK Read full review ›
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 by airplane dan - from 8 days ago

I first tried the 888-322-1122 number but after getting a human was told that this was Assurance Wireless ( off shoot of VM )and to call VM Read full review ›
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 by Anonymous - from 8 days ago

Quick connect,GIgi helpful Read full review ›
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 by Ranger54 - from 14 days ago

Got bounced around a bit, and told my info was incorrect, when it wasn't, but persistence paid off. Read full review ›
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 by Anonymous - from 14 days ago

automated wait time = 6 min; actual wait ~1 min.; these instructions were really helpful in reaching a real person after getting stuck in th Read full review ›
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 by coldethyl - from 16 days ago

i think virgin mobile reps need to speak english srry but true and be from america not a forigen country.and live chat should be 24/7 online Read full review ›
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 by Anonymous - from 19 days ago

Switched carrier to Sprint just because Virgin was no longer carrying the iPhone. Customer service rep was very helpful. The number sequence Read full review ›
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 by Anonymous - from 20 days ago

Just keep spamming them with 0 at the beginning to get sent to the actual person. Read full review ›
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 by Anonymous - from 20 days ago

If I could have given it a 0 out of 5, I would have. The people with Virgin mobile do not even knopw about how their service works. They hav Read full review ›
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 by elli - from 21 days ago

I have not found on possible way to speak to a live human about a problem with the voicemail not working on both my phone #'s with virgin mo Read full review ›
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 by Anonymous - from 22 days ago

wonderful,tryed all ways to contact VM no repley telephone # was life saver Read full review ›
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 by slogo - from 27 days ago

After trying to logically find my way to an agent for ten minutes thru their phone system I finally googled 'how to get an agent on virgin m Read full review ›
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 by Anonymous - from 30 days ago

Help was very fast and patient with my hearing problem. Read full review ›
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