Virgin Mobile Customer Reviews

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Virgin Mobile Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
3.0
OUT OF 5
RESPONSIVENESS
14.2
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


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Recent Virgin Mobile Reviews 1 - 15 of 738

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 by Anonymous - from 3 days ago

Need to call every single time to swap phones. But they do it. This site is the best Read full review ›
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 by gg - from 9 days ago

Their customer service is fantastic! They let you talk to actual people. Yes, you must go through the voice automated stuff, but if they did Read full review ›
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 by Anonymous - from 11 days ago

Could not find a phone number on website to get live help. It is the worst website for being customer service oriented that I have EVER SEE Read full review ›
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 by gj - from 13 days ago

Worse customer service I have had in over 40 years. The only way they can help is if they have the phone number and then they say it does n Read full review ›
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 by Anonymous - from 15 days ago

FedEX lost the phone, but customer service did not get that....I asked that they send me another phone...they said they would, but a call ba Read full review ›
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 by I don't know where you m... - from 16 days ago

Your rep was excellent and politely answered all my questions and thank you Ralph! Read full review ›
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 by r - from 18 days ago

they didn't correct my issue and were not very helpful, but I didn't have to wait very long for the poor service and lack of resolution.... Read full review ›
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 by Fred - from 20 days ago

The Oriental woman I talked to was unfriendly almost to the point of being rude! Read full review ›
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 by Anonymous - from 21 days ago

good Read full review ›
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 by Anonymous - from 24 days ago

Fine Read full review ›
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 by Anonymous - from 25 days ago

I was able to top up my phone. The tech could not explain why the web site never works for me to top up & why I have to call the company eve Read full review ›
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 by Maybe_Its_Because_Im_a_L... - from 26 days ago

Cheated by Virgin: Virgin mobile called me out of the blue and said that they noticed I was running low on calling minutes. They said they w Read full review ›
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 by 6 - from 28 days ago

Got to someone right away, but their accent was hard to understand Read full review ›
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 by Hope Dodd-Brown - from 1 mo ago

No help at all Read full review ›
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 by Anonymous - from 1 mo ago

Followed 1st instruction even though I am an existing customer. Waited on hold 1 min. Problem: not able to top up because doing so would put Read full review ›
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