Virgin Mobile Customer Reviews

“5 weeks and 4 non-working motorola triumph phones later - plus sending the wrong replacement phone and shipping another correct phone to the” Read full review ›

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by annoymous____ - from 18 days ago

“note: put me to v mobile broadband. was able to transfer me over 2 right dept.” Read full review ›

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by Anonymous - from 22 days ago

“keeps defaulting back to macine....” Read full review ›

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by Anonymous - from 23 days ago

“This worked perfect. I had a rep in less than 2 minutes ” Read full review ›

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by Meg - from 1 mo ago

“I tried the "call back" system and I did get called -- IN SPANISH !!!!! With no way to get the English menu. Good idea, baaaaaad implementat” Read full review ›

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by Anonymous - from 2 mos ago

“I want to know the difference between top up and pay as I go. I paid for top up and my amount due so now I have paid twice. Will I get cre” Read full review ›

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by JLM - from 2 mos ago

“Use this number. It's directly to a ERT member.” Read full review ›

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by JLM - from 2 mos ago

“TERRIBLE. It's filled with dead end CSRs who might offer you a 40min kickback.” Read full review ›

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by JLM - from 2 mos ago

“This is a old number. Don't waste your time.” Read full review ›

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by JLM - from 2 mos ago

“This is the end all be all of CSR numbers. It's to an actual live person residing in the states who has complete control over your account. ” Read full review ›

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by Anonymous - from 2 mos ago

“gives you menu again but wait....asks you to press star key and then 0. then you get someone who talks very very bad english. worked for me.” Read full review ›

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by jmcgregor - from 2 mos ago

“you can only press "0" 4 times and then they hang up.” Read full review ›

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by davidcappa - from 3 mos ago

“I have never been treated so poorly by a company. When attempting to transfer my pre-paid account to a new phone (replacing a lost phone) I” Read full review ›

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by lehmansterms - from 3 mos ago

“after attempting the suggested "press 0 five times" repeatedly, the VRU hung up on me - useless” Read full review ›

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by Anonymous - from 4 mos ago

“Have been trying to find a compatible FLIP phone. Assurance Wireless takes forever to answer you (when they do answer, that is), so I ended ” Read full review ›

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