Virgin Mobile Customer Reviews

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Virgin Mobile Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
3.0
OUT OF 5
RESPONSIVENESS
14.4
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


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Recent Virgin Mobile Reviews 1 - 15 of 529

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 by slogo - from 3 days ago

After trying to logically find my way to an agent for ten minutes thru their phone system I finally googled 'how to get an agent on virgin m Read full review ›
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 by Anonymous - from 6 days ago

Help was very fast and patient with my hearing problem. Read full review ›
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 by kateamonsta - from 13 days ago

did the 4 2 2 thing and got right through. TWICE! after that was on hold because service dept wasn't answering at first. once they answered Read full review ›
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 by gw - from 15 days ago

could not switch my phone to another phone Read full review ›
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 by Anonymous - from 16 days ago

Not so great. Will be switching service very soon. Read full review ›
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 by NikkiHarris - from 16 days ago

I literally bought a 45 dollar top up card to renew my service, but y'all keptme on the 35 plan and told me I needed to pay to switch it! I' Read full review ›
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 by Anonymous - from 17 days ago

very helpful operator. Also very nice.I was confused and he helped me understand Read full review ›
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 by Anonymous - from 24 days ago

we told the guy to not reset the phone and he does it anyways we lost a lot of stuff that we cant get back because of it.about ready to leav Read full review ›
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 by zack - from 26 days ago

Hit # over and over till it says it's outing u thru to a live rep Read full review ›
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 by Anonymous - from 26 days ago

awful service. been on hold for over 20 minutes. people keep calling my phone on a blocked number and i'm not getting helped. Read full review ›
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 by Anonymous - from 28 days ago

get people who can speak good english Read full review ›
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 by Anonymous - from 1 mo ago

I waited a little over 6 minutes to get through to someone and after that waited additional 3 minutes to get the simple information about my Read full review ›
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 by Anonymous - from 1 mo ago

helpful customer service rep, but the connection was so bad I had to ask her to repeat several times Read full review ›
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 by Anonymous - from 1 mo ago

Ivan was polite, courteous and more than helpful. He offered suggestions that actually ended up saving me money. Read full review ›
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 by Anonymous - from 1 mo ago

Perfect! Read full review ›
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