Virgin Mobile Customer Reviews

HomeRead Customer ReviewsVirgin Mobile Customer Reviews

Virgin Mobile Ratings Summary

SUPPORT QUALITY
2.9
OUT OF 5
COMMUNICATION
3.0
OUT OF 5
RESPONSIVENESS
14.3
MINUTES - AVERAGE
OVERALL RATING
3.4
OUT OF 5


See how Virgin Mobile has done over time on our Virgin Mobile ratings page.
Don't forget to weigh in
Add your review
Make sure you rate Virgin Mobile too - we need to keep each other informed!


Recent Virgin Mobile Reviews 1 - 15 of 529

Write your own review... 

 by Bang bang - from 2 days ago

They helped me out Read full review ›
Write your own review... 

 by anan - from 3 days ago

This worked! Thanks for the info! It's hard to get live assistance. Read full review ›
Write your own review... 

 by Anonymous - from 4 days ago

nobody there knows anything seems like anyone can work there and just bs people when they call about a problem Read full review ›
Write your own review... 

 by Anonymous - from 8 days ago

most service reps speak poor english.My service at home is horrible.Most calls drop.Virgin mobile WILL NOT HELP just lip service. Read full review ›
Write your own review... 

 by J.A.P. - from 10 days ago

Trying to speak to A PERSON at other phone numbers was futile. Folowing the above instructions got a rep. on the phone. Read full review ›
Write your own review... 

 by a - from 10 days ago

This is the worst service and lack thereof that I have ever had!! I purchased 3 Hot Spots which wouldnt work. One wasnt even fully assembl Read full review ›
Write your own review... 

 by hknj - from 11 days ago

it works ! Read full review ›
Write your own review... 

 by Anonymous - from 12 days ago

Advisor Read full review ›
Write your own review... 

 by ASMC - from 14 days ago

The Technical Department is very helpful and informative in every possible way. Read full review ›
Write your own review... 

 by Anonymous - from 14 days ago

No wait, completely fixed my device! Definitely happy with the service. The only thing it that sometimes it can be a little difficult to und Read full review ›
Write your own review... 

 by Anonymous - from 15 days ago

transferred to tech support who moved the problem forward... Read full review ›
Write your own review... 

 by holly crap - from 15 days ago

The purpose of website chat and call centre customer service seems to be horrible. As being virgin customer moved house and signed up anothe Read full review ›
Write your own review... 

 by Anonymous - from 18 days ago

sent me to sprint Read full review ›
Write your own review... 

 by Anonymous - from 18 days ago

No waiting time. answered really quick! Read full review ›
Write your own review... 

 by Anonymous - from 19 days ago

Extremely helpful customer service. Takes a little time but they are very polite and can fix almost any problem you throw at them Read full review ›
Long wait? Great service?
We customers all benefit from telling each other our customer support stories.

minutes waited

Submit my Review

Other helpful Virgin Mobile information besides reviews

Most commonly sought information by Virgin Mobile customers looking for reviews