Virgin Mobile: hi i just need a live agent
A Virgin Mobile customer review by GetHuman user ~785 550 2621 from November 25th, 2017
Background on ~785 550 2621's case
GetHuman: ~785 550 2621 - can you tell our other Virgin Mobile customers when your case took place?
~785 550 2621: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~785 550 2621 a list of common Virgin Mobile problems)
~785 550 2621: "Update account information" was why I was trying to call.
~785 550 2621's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~785 550 2621: hi i just need a live agent
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~785 550 2621: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~785 550 2621: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~785 550 2621: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~785 550 2621: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~785 550 2621 taken from his Virgin Mobile customer service problem that occurred on November 22nd, 2017.