Virgin Mobile: Your rep was excellent and politely answered al...

A Virgin Mobile customer review by GetHuman user ~I don't know where you mean? from November 27th, 2017

Background on ~I don't know where you mean?'s case

GetHuman: ~I don't know where you mean? - can you tell our other Virgin Mobile customers when your case took place?
~I don't know where you mean?: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~I don't know where you mean?: I used the 866-402-7366 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~I don't know where you mean? a list of common Virgin Mobile problems)
~I don't know where you mean?: "Update account information" was why I was trying to call.

~I don't know where you mean?'s review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I don't know where you mean?: Your rep was excellent and politely answered all my questions and thank you Ralph!
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~I don't know where you mean?: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I don't know where you mean?: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~I don't know where you mean?: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~I don't know where you mean?: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I don't know where you mean? taken from his Virgin Mobile customer service problem that occurred on November 22nd, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~I don't know where you mean?'s Virgin Mobile Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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