Vitacost: No one answer the phone, just pull on hold
A Vitacost customer review by GetHuman user ~pam barclay from November 20th, 2017
Background on ~pam barclay's case
GetHuman: ~pam barclay - can you tell our other Vitacost customers when your case took place?
~pam barclay: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Vitacost, and if so, how?
GetHuman: And which of these common Vitacost customer issues best describes the reason you wanted to talk to them?
(Shows ~pam barclay a list of common Vitacost problems)
~pam barclay: "Overcharge/Strange charge" was why I was trying to call.
~pam barclay's review of Vitacost customer service
GetHuman: So how would you sum up your experience for GetHuman's Vitacost customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pam barclay: No one answer the phone, just pull on hold
GetHuman: Let's quantify your experience contacting Vitacost. On a scale of 1 to 5, how easy is it go get help on a Vitacost problem?
~pam barclay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pam barclay: I'd give them a five out of five on communication.
GetHuman: And what about Vitacost's ability to quickly and effectively address your problem?
~pam barclay: For that I would say two out of five.
GetHuman: And finally- any advice for other Vitacost customers?
~pam barclay: Call them early in the day or late. Don't forget any personal or account information you might need for Vitacost to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pam barclay taken from his Vitacost customer service problem that occurred on November 17th, 2017.