Vonage Customer Reviews

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Vonage Ratings Summary

SUPPORT QUALITY
3.6
OUT OF 5
COMMUNICATION
3.5
OUT OF 5
RESPONSIVENESS
14.8
MINUTES - AVERAGE
OVERALL RATING
3.7
OUT OF 5


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Recent Vonage Reviews 1 - 15 of 28

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 by Anonymous - from 2 mos ago

Just horrible support. Read full review ›
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 by jcon - from 2 mos ago

Raj was helpful and even a little sarcastic. Read full review ›
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 by Rajashekar - from 3 mos ago

nothing Read full review ›
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 by Anonymous - from 8 mos ago

worst service ever, my phone has been down for 2 days now with little kids in the house. Read full review ›
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 by airace - from 1 yr ago

Vonage service is hands down the best we have seen in years - better than those Dell/HP computer shops and light years better than that othe Read full review ›
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 by audio ed - from 1 yr ago

Despite confirmation of re-provisioning to another carrier Vonage refused to confirm the release of the number. I then terminated service af Read full review ›
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 by Xendarq - from 1 yr ago

Got through quickly with these instructions. Technician was helpful, patient, and knowledgeable. TBD if they were able to resolve my QoS i Read full review ›
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 by DanielYa - from 1 yr ago

Very helpfull Read full review ›
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 by Anonymous - from 1 yr ago

Went through immediately Read full review ›
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 by phantom1 - from 1 yr ago

Vonage purposely makes you wait to speak to a customer service rep which takes a very long time especially if you want to cancel. When you Read full review ›
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 by americann001 - from 1 yr ago

Answered in under 30 seconds, fixed my router problem (wrong time zone) in less than 30 seconds, entire call and problem were solved in unde Read full review ›
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 by Anonymous - from 1 yr ago

Spoke real English, understood request, responded appropiately. Read full review ›
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 by eaglelord1981 - from 1 yr ago

Was told Vonage would work for our 5 person office making phone calls out. It didn't then we were told we had 14 days to return equipment or Read full review ›
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 by tkmura87 - from 1 yr ago

I knew exactly what I wanted to ask, asked it, and said thank you and good bye before they could try and sell me any products. Read full review ›
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 by Anonymous - from 2 yrs ago

an american sounding guy picked up the phone right away.....no automated system on this line!! Read full review ›
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