Vonage: Great support techs, very friendly, not a bunch...

A Vonage customer review by GetHuman user ~Walter White from November 27th, 2017

Background on ~Walter White's case

GetHuman: ~Walter White - can you tell our other Vonage customers when your case took place?
~Walter White: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Vonage, and if so, how?
~Walter White: I used the 732-944-0000 number I found for on the GetHuman Vonage customer phone number page I was on: Vonage Customer Service Phone Number
GetHuman: And which of these common Vonage customer issues best describes the reason you wanted to talk to them?
(Shows ~Walter White a list of common Vonage problems)
~Walter White: "None of those really matches why I wanted to call Vonage that day." was why I was trying to call.

~Walter White's review of Vonage customer service

GetHuman: So how would you sum up your experience for GetHuman's Vonage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Walter White: Great support techs, very friendly, not a bunch of script readers.
GetHuman: Let's quantify your experience contacting Vonage. On a scale of 1 to 5, how easy is it go get help on a Vonage problem?
~Walter White: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Walter White: I'd give them a two out of five on communication.
GetHuman: And what about Vonage's ability to quickly and effectively address your problem?
~Walter White: For that I would say five out of five.
GetHuman: And finally- any advice for other Vonage customers?
~Walter White: Call them early in the day or late. Don't forget any personal or account information you might need for Vonage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Walter White taken from his Vonage customer service problem that occurred on November 21st, 2017.

Vonage

3.91 of 5 stars | 61 reviews

~Walter White's Vonage Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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