Vudu: I was put on hold twice and each time I was on...
A Vudu customer review by GetHuman user ~Shaneka Percy from November 25th, 2017
Background on ~Shaneka Percy's case
GetHuman: ~Shaneka Percy - can you tell our other Vudu customers when your case took place?
~Shaneka Percy: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Vudu, and if so, how?
GetHuman: And which of these common Vudu customer issues best describes the reason you wanted to talk to them?
(Shows ~Shaneka Percy a list of common Vudu problems)
~Shaneka Percy: "Lower my bill" was why I was trying to call.
~Shaneka Percy's review of Vudu customer service
GetHuman: So how would you sum up your experience for GetHuman's Vudu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shaneka Percy: I was put on hold twice and each time I was on hold for ** minutes
GetHuman: Let's quantify your experience contacting Vudu. On a scale of 1 to 5, how easy is it go get help on a Vudu problem?
~Shaneka Percy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shaneka Percy: I'd give them a two out of five on communication.
GetHuman: And what about Vudu's ability to quickly and effectively address your problem?
~Shaneka Percy: For that I would say three out of five.
GetHuman: And finally- any advice for other Vudu customers?
~Shaneka Percy: Call them early in the day or late. Don't forget any personal or account information you might need for Vudu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shaneka Percy taken from his Vudu customer service problem that occurred on November 18th, 2017.