WageWorks Customer Reviews

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WageWorks Ratings Summary

SUPPORT QUALITY
2.1
OUT OF 5
COMMUNICATION
2.4
OUT OF 5
RESPONSIVENESS
10.3
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


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Recent WageWorks Reviews 1 - 15 of 131

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 by Anonymous - from 5 days ago

I got the help I needed to submit the proper documentation for my claim. I will add to claim and hope it will work. Read full review ›
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 by StanleyKS - from 11 days ago

IMPOSSIBLE to reach a human without your help ! THIS SITE solved my problem. WageWorks has HORRIBLE, AWESOMELY B A D service. Once I got to Read full review ›
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 by bill - from 17 days ago

They have tremendous internal control problems and quality control issues. 8 different supervisors over 6 weeks gave me different answers an Read full review ›
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 by LPF - from 18 days ago

First person couldn't help me, but transferred me to someone who could. Read full review ›
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 by mkb282 - from 24 days ago

Customer service agents need training as we end up educating them on various options. Read full review ›
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 by Anonymous - from 24 days ago

Representative was unhelpful and refused to connect me to appropriate department. Read full review ›
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 by Bob - from 1 mo ago

COBRA is a different number (877)502-6272 wasn't bad, walked me through the login process, hurray for this website, the phone number cannot Read full review ›
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 by sb - from 2 mos ago

I had to ask for a supervisor before I was able to get assistance. The initial customer service rep was located overseas. The supervisor s Read full review ›
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 by sak - from 3 mos ago

The customer service number and the 1-866 number were out of service, no ring, just a hangup. 6-24-14 @3:40 CST. Read full review ›
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 by Anonymous - from 3 mos ago

I will use this from now on!! Read full review ›
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 by my3cs - from 3 mos ago

Account was cut off for lack of receipts. Sent receipts and got email that they received them. Three weeks go by, went to use card and decli Read full review ›
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 by Anonymous - from 3 mos ago

Representative would not let me speak, kept interrupting me. Issue was not resolved and they are extremely unprofessional. Read full review ›
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 by Anonymous - from 3 mos ago

They exhibit an extreme reluctance to help their customers if the help required by the customer isn't in their play book. Holding on to my Read full review ›
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 by Anonymous - from 3 mos ago

they make it difficult to file claims and use your own money. Read full review ›
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 by Anonymous - from 4 mos ago

I got reps horribly poor in understanding simply words spoken out by me and they were blaming everything on a bad phone line, which I knew n Read full review ›
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