WageWorks Customer Reviews

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WageWorks Ratings Summary

SUPPORT QUALITY
2.3
OUT OF 5
COMMUNICATION
2.5
OUT OF 5
RESPONSIVENESS
10.2
MINUTES - AVERAGE
OVERALL RATING
3.0
OUT OF 5


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Recent WageWorks Reviews 1 - 15 of 168

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 by anderswx - from 15 days ago

Got immediately to a real person with no wait time. Read full review ›
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 by beeyell - from 16 days ago

They have my name, they have my zip code, they have my claim number...but they can't figure out how to find and help met. They have a much t Read full review ›
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 by m.a. - from 18 days ago

worked great! Read full review ›
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 by Me2 - from 22 days ago

Good contact and good service Read full review ›
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 by sally - from 30 days ago

worst service..I wanted to talk to manager..she kept me on hold forever..she doesn't understand what I am asking for.. Read full review ›
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 by nt - from 1 mo ago

excellent Read full review ›
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 by yul - from 1 mo ago

Countless calls about a simple issue of reimbursing the claim from the wrong year's balance and it is still not resolved. Rep after rep assu Read full review ›
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 by Anonymous - from 1 mo ago

good Read full review ›
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 by Snapier - from 1 mo ago

The agents do not understand English well enough to understand what your actual problem is, and constantly give wron information. First I wa Read full review ›
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 by me - from 1 mo ago

Their customer service reps have no idea what they are doing. I am the administrator on my companies account and could not speak to one sing Read full review ›
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 by margaret_z123@hotmail.co... - from 2 mos ago

WW worker sent me wrong form. Because of that my claim was denied! Read full review ›
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 by Harvey - from 2 mos ago

the rep couldn't help me get my $ left on my commuter card. Read full review ›
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 by Harvey - from 2 mos ago

the rep couldn't tell me how to get my $ left on the card reimbursed other than to repeat I had to "use it" - hard to do since fare is 2.50 Read full review ›
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 by Harvey - from 2 mos ago

I was told I have $3 left on my WageWorks commuter card, but that I couldn't get reimbursed (I just retired) because the remaining balance i Read full review ›
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 by betheich - from 2 mos ago

I required their "special dept" for customer service but had to provide info to first person answering the phone- then wait 1 min for next p Read full review ›
Long wait? Great service?
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