WageWorks: After two months of canceling Cobra my provider...

A WageWorks customer review by GetHuman user ~jb from November 20th, 2017

Background on ~jb's case

GetHuman: ~jb - can you tell our other WageWorks customers when your case took place?
~jb: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to WageWorks, and if so, how?
~jb: I used the 877-924-3967 number I found for on the GetHuman WageWorks customer phone number page I was on: WageWorks Customer Service Phone Number
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~jb a list of common WageWorks problems)
~jb: "Make/Chase a claim" was why I was trying to call.

~jb's review of WageWorks customer service

GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jb: After two months of canceling Cobra my provider has still not received notification of the termination. Unacceptable!
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~jb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jb: I'd give them a four out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~jb: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~jb: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jb taken from his WageWorks customer service problem that occurred on November 15th, 2017.

WageWorks

2.44 of 5 stars | 90 reviews

~jb's WageWorks Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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