WageWorks: the rep couldn't tell me how to get my $ left o...

A WageWorks customer review by GetHuman user ~Harvey from November 26th, 2017

Background on ~Harvey's case

GetHuman: ~Harvey - can you tell our other WageWorks customers when your case took place?
~Harvey: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to WageWorks, and if so, how?
~Harvey: I used the 877-924-3967 number I found for on the GetHuman WageWorks customer phone number page I was on: WageWorks Customer Service Phone Number
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~Harvey a list of common WageWorks problems)
~Harvey: "Coverage question" was why I was trying to call.

~Harvey's review of WageWorks customer service

GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harvey: the rep couldn't tell me how to get my $ left on the card reimbursed other than to repeat I had to "use it" - hard to do since fare is *.** and they don't even sell single rides throughcredit*commuter cards.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~Harvey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harvey: I'd give them a one out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~Harvey: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~Harvey: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harvey taken from his WageWorks customer service problem that occurred on November 24th, 2017.

WageWorks

2.44 of 5 stars | 90 reviews

~Harvey's WageWorks Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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