WalMart.com: I called with the plan to hit ** to have them c...
A WalMart.com customer review by GetHuman user ~Deb~ from November 24th, 2017
Background on ~Deb~'s case
GetHuman: ~Deb~ - can you tell our other WalMart.com customers when your case took place?
~Deb~: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Deb~ a list of common WalMart.com problems)
~Deb~: "Change order" was why I was trying to call.
~Deb~'s review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deb~: I called with the plan to hit ** to have them call me back. It seemed that the star button was not activating the 'call back' feature. No problem however as I had a human within * minutes of calling. The employee was extremely helpful. She looked up my order, saw where the extended warranty had been refunded although I did not want it to be. She personally put it in my shopping cart so I could easily repurchase it. I couldn't have asked for better. With the wait, her verifying my order, that I was who I said that I was, etc, the entire call was ** mins! *I could not have asked for any better service. **Did I expect excellent service and communication? Absolutely Not. They need more like this young lady named Gail.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~Deb~: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deb~: I'd give them a five out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~Deb~: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~Deb~: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deb~ taken from his WalMart.com customer service problem that occurred on November 19th, 2017.