Wall Street Journal: Good experience updating credit card info.

A Wall Street Journal customer review by GetHuman user ~JT from November 26th, 2017

Background on ~JT's case

GetHuman: ~JT - can you tell our other Wall Street Journal customers when your case took place?
~JT: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
~JT: I used the 800-568-7625 number I found for on the GetHuman Wall Street Journal customer phone number page I was on: Wall Street Journal Customer Service Phone Number
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~JT a list of common Wall Street Journal problems)
~JT: "Complaint" was why I was trying to call.

~JT's review of Wall Street Journal customer service

GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JT: Good experience updating credit card info.
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~JT: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JT: I'd give them a two out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~JT: For that I would say one out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~JT: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JT taken from his Wall Street Journal customer service problem that occurred on November 25th, 2017.

Wall Street Journal

3.05 of 5 stars | 101 reviews

~JT's Wall Street Journal Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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