Wall Street Journal: Service is always prompt and thorough.

A Wall Street Journal customer review by GetHuman user ~PeggySue from November 26th, 2017

Background on ~PeggySue's case

GetHuman: ~PeggySue - can you tell our other Wall Street Journal customers when your case took place?
~PeggySue: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
~PeggySue: I used the 800-568-7625 number I found for on the GetHuman Wall Street Journal customer phone number page I was on: Wall Street Journal Customer Service Phone Number
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~PeggySue a list of common Wall Street Journal problems)
~PeggySue: "Cancel subscription" was why I was trying to call.

~PeggySue's review of Wall Street Journal customer service

GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PeggySue: Service is always prompt and thorough.
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~PeggySue: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PeggySue: I'd give them a one out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~PeggySue: For that I would say two out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~PeggySue: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PeggySue taken from his Wall Street Journal customer service problem that occurred on November 19th, 2017.

Wall Street Journal

3.05 of 5 stars | 101 reviews

~PeggySue's Wall Street Journal Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wall Street Journal, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wall Street Journal in any way.

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