Wall Street Journal: I needed to speak to a representative not a com...
A Wall Street Journal customer review by GetHuman user ~Zygmunt Przedpelski from November 26th, 2017
Background on ~Zygmunt Przedpelski's case
GetHuman: ~Zygmunt Przedpelski - can you tell our other Wall Street Journal customers when your case took place?
~Zygmunt Przedpelski: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~Zygmunt Przedpelski a list of common Wall Street Journal problems)
~Zygmunt Przedpelski: "Lower my bill" was why I was trying to call.
~Zygmunt Przedpelski's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zygmunt Przedpelski: I needed to speak to a representative not a computer. We have not received the Wall Street Journal for * days. If we are not reimbursed for these missed papers I wil cancel our subscription. The Clemson post office advised me this morning they have not been receiving the Wall Street Journal recently. I would appreciate a phone call so I am able to speak to a Person not a COMPUTER. *** ***-****
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~Zygmunt Przedpelski: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zygmunt Przedpelski: I'd give them a three out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~Zygmunt Przedpelski: For that I would say four out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~Zygmunt Przedpelski: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zygmunt Przedpelski taken from his Wall Street Journal customer service problem that occurred on November 19th, 2017.